Wayfair – Wayfair has really zero customer service. They answer the phone and if you have purchased your item within 30 days they offer help. If you bought an extended warranty they will offer help. Otherwise, you are on your own. They won't even tell you the manufacturer to call.

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EMPLOYEE PARTICIPANTS: 248

TOTAL RATINGS: 4903

CEO: Niraj Shah

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Wayfair has really zero customer service. They answer the phone and if you have purchased your item within 30 days they offer help. If you bought an extended warranty they will offer help. Otherwise, you are on your own. They won't even tell you the manufacturer to call.

Other Employee Reviews for Wayfair

What are some of the best things about your team?

Best people in technology and business
Team review from Marketing Dept

Briefly describe your overall experience at your company

There’s a lot of politics that can put a damper on you making an impact. There’s still a boys club culture and they hire people like minded. The storefront team is marketing team no real products and the OPI team is more product and experience focu

Briefly describe your overall experience at your company

It is a lot of chaos, in a very good way. People have started to listen to each other so it is easy to collaborate in most of the areas.
Review from Design Dept

What do you like best about the leadership team?

product design leadership is constantly trying new ways to bring the team together, and iterating on solutions to creating great team culture. I can't speak for the rest of the company.
Leadership review from Design Dept

What do you like best about your company?

Great compensation package and comfortable travel policy
Outlook review from Product Dept

Rate your company

Wayfair – Wayfair has really zero customer service. They answer the phone and if you have purchased your item within 30 days they offer help. If you bought an extended warranty they will offer help. Otherwise, you are on your own. They won't even tell you the manufacturer to call.

Wayfair has really zero customer service. They answer the phone and if you have purchased your item within 30 days they offer help. If you bought an extended warranty they will offer help. Otherwise, you are on your own. They won't even tell you the manufacturer to call.

Other Employee Reviews for Wayfair

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