West Elm is an upscale retail store that features contemporary furniture designs and other housewares. read more
The people I have trained with are more helpful than Leadership, and we all just arrived.
What's going wrong and how can it be improved?
LACK OF COMMUNICATION ACROSS THE BOARD! Customers who do not know where their products are after ordering end up talking to customer support reps who Also DON't KNOW WHATS GOING ON.
What does the leadership team need to get better at?
Leadership need to be 100% accurate on the information that is given to customer service representatives during training. When we need help, sometimes Leadership has noise in THEIR background, they don't know the answers to provide when you are stuck.
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