Whataburger Employee Reviews
Out of 961 Whataburger employee reviews, 70% were positive. The remaining 30% were constructive reviews with the goal of helping Whataburger improve their work culture. The Customer Support team, with 89% positive reviews, reports the best experience at Whataburger compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 31% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Their open door policy they have
The payroll situation bucks and I'm unhappy that I couldn't get assistance while I was having heart surgery. I'm really in a hole here and don't know how me and my severely sick wife are going to survive
Review from Customer Success Dept
They treat u like family
They spend time training, and giving knowledge of the business.
They help in every aspect
What does the leadership team need to get better at?
They need to get better at not picking favorites, employing better people (one's with actual work ethic), and not make work degrading.
managing and running a store
not having so many people taking orders or people who only come for a day or two hours!! it's ridiculous!!! They even come from other stores!!
Someone really needs to look into the problem
communication, managing schedules, actually helping out other employees.
Review from Product Dept
What is the best part about your compensation package?
The hourly and 401k program
Dental care and somethint else
They have great coverage for all ages
Type of employee benefits offered
I like that we are able to get time off if we are sick
Why do you feel undervalued and what would make you feel better about your compensation?
You are welcome to work at my store and you will find out. Be an uncover boss.
Working without having a break
Everything is held against me
If I were either paid more, or there were more people around me to help
The only thing I want is 30 fixed hours a week because I'm studying.
What are some of the best things about your team?
everyone stays coorapative and participating
The team is seamless, I will say depending on location, if they moved you around a lot, certain areas are not very good on their internal customer service
They're friendly and efficient. Very congenial.
Review from Customer Success Dept
They are all eager to learn and full of hospitality
Ambitious, patient, and we love what we do
What do your coworkers need to improve and how could you work together better?
Having initiative to actually work, work ethic, and, respect
If there was communication and people didnt talk behind other peoples back and make fun of people and chose who they like and dont like
Review from Customer Success Dept
My coworkers need to develop initiative everyone at this Whataburger does not want to do anything extra because they have been taken off the clock. I don't have enough hours for that week that makes a person not wanna work so that makes it hard on people like me that wants to work
Veteran employees especially trainers need to be friendly
The people that show up to work, do not care about the job, there is no sense of urgency or motivation to do anything at all!
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
The team members and the customers interacting
The people n the customers
The employees are friendly, and some of the customers are pleasant.
Friendly postive people and work load is fair
I do the best that I can do
What needs to change to make the company culture better?
Change the gm and management
Start motivating the managers/staff with better pay and real bonuses. Stop threatening staff with petter crap
Review from Customer Success Dept
better oversite from outside sources
Review from Sales Dept
Need to have a drug test to managers and employees
Management, employees and to stop running out if product.
What did you like most about the interview process?
The one on one that u get with the supervisors
Contestaron todas mis preguntas eficientemente
The manager was friendly and had a sense of humor. I was able to speak freely.
My old magnament were more nice
It was via video because we couldn't meet in person still provided an opportunity to connect
What would you improve about your company's interview process?
Get better managers and an OP
I had to wait two hours for the interview
Being straight Forward, on the team leader, mangers being the only position as full time
hire better hiring managers to the team
Review from Sales Dept
Fix crew Management Improve on crew
What makes you most happy at work?
the enviornment feels very safe and friendly
The pay plan is pretty good
My coworkers make the days go by faster.
Review from Customer Success Dept
When i know that i have made someone happy and when i have successfully taught someone something new
The employees are friendly, and some of the customers are pleasant. The employees and some managers contribute to making my workday better.
What's going wrong and how can it be improved?
They don't Spend man hours on cleaning the restaurant is cellulitis in the back kitchen or bacteria, growing behind the sink place is nasty because they think making hamburgers is all they need to do. They making hamburgers on top of nasty shit.
Enforce better training to have efficient employees
The customers only come to whataburger because its still a gimmick in out market plus its 24/7!! I can almost guarantee this place will be out of business in a year!
Review from Customer Success Dept
The company doesn't cater towards everyone, I'm vegan, I became vegan several months after I started working there. They don't have plant-based patties so I can't eat anything there except fries.
Get a new op that is with everyone and the company not someone that is all about them self and only them self
What do you like best about your company?
The food and discount amazing
Review from Marketing Dept
The team we created is awesome
Review from Product Dept
The culture and the amazing employees.
What would you most like to see improved at your company?
The pay and benefits cost
Review from Marketing Dept
benefits and perks in addition to creating a streamlined experience.