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Zulily Claimed Company
Zulily is an online retailer on a mission to revolutionize discount shopping. Zulily's unique no-frills business model allows it to pass incredible savings directly to customers. With limited-time daily deals on name brands and emerging labels, year-round budget-friendly finds, and amazing markdowns on clothing, shoes, home goods and toys for the whole family, Zulily helps shoppers find affordable items they love without the hassle of sifting through countless racks. read more
Mental health at an all time low. Virtually impossible to meet aht with the clientele being old and illiterate especially when it comes to tech. I can’t even take off days unless i have time off accrued. I would love to be able to take a few days off unpaid but that’s not an option with ve
What are some of the best things about your team?
The people on the team are very nice and always willing to help no matter what.
What does the leadership team need to get better at?
Caring about phone agents mental health. The customers are verbally abusive and badger the phone agents and the only support provided is the managers telling you it’s not you the customers are mad at the situation. There is no
Why do you feel undervalued and what would make you feel better about your compensation?
At least getting paid 25 per hour and the company should pay for all of our healthcare. I am more depressed and anxious than i have ever been in my entire life and it’s due to the environment. It is demea
What's going wrong and how can it be improved?
Increase the aht time so people aren’t having mental breakdowns during/after calls when some problems take 20 minutes to solve and that happens multiple times a day. I am forced to cut corners to try and meet the time each day. The clients are old and need their h
What is most positive about the culture and environment at your company?
How helpful fellow agents are when it comes to helping. Everything else is pretty bad like I said my mental health is at an all time low and there is absolutely no support for the mean customers there is no time to do things between calls because there’s no t
Other Employee Reviews for Zulily
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