American Express vs Western Union | Comparably
Comparably
Profile Image
VS
Profile Image
American Express Claimed Company
EMPLOYEE
PARTICIPANTS
802
TOTAL
RATINGS
7481
Western Union Claimed Company
EMPLOYEE
PARTICIPANTS
200
TOTAL
RATINGS
1712

American Express vs Western Union

Compare American Express versus Western Union for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 802 employees and customers of American Express and 200 employees and customers of Western Union.

American Express

American Express's brand is ranked #62 in the list of Global Top 100 Brands, as rated by customers of American Express. Their current market cap is $127.20B.

Western Union

Western Union's brand is ranked #148 in the list of Global Top 1000 Brands, as rated by customers of Western Union. Their current market cap is $9.83B.

3.5/5
Product Quality
2.9/5
3.3/5
Pricing
2.9/5
3.4/5
Customer Service
2.9/5
18
NPS Score
53%Promoters
12%Passive
35%Detractors

Net Promoter Score
Winner by 34

-16
NPS Score
35%Promoters
14%Passive
51%Detractors

See how American Express compares to its competitors

Mastercard
PayPal
Capital One
Visa
Discover
Card.com

See how Western Union compares to its competitors

SAP
Fiserv
PayPal
Capital One
FIS
DST Systems
Asurion
Navient Corporation

Working at American Express vs Working at Western Union

Stephen Squeri American Express' CEO
79 / 100

CEO Rating
Winner by 17%

Devin McGranahan Western Union's CEO
Devin McGranahan
62 / 100

CEO Rating

American Express

American Express doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Western Union

Employees at Western Union rate their CEO, Devin McGranahan, 62/100. This score is 17% lower than the scores of American Express' CEO, Stephen Squeri. Employees in the Operations and Marketing departments rate Devin McGranahan the highest.

CEO Score 79
CEO Score
CEO Score 62
Overall Culture 71
Overall Culture
Overall Culture 63
16
eNPS
-18
Gender Score 69
Gender Score
Gender Score 71
Diversity Score 69
Diversity Score
Diversity Score 66
Perk And Benefits 76
Perk And Benefits
Perk And Benefits 65
Professional Dev. 52
Professional Dev.
Professional Dev. 55

Overall Culture at American Express vs Western Union

71
/ 100
American Express

Employees at American Express rate their Overall Culture a 71/100, with Customer Support and Admin as the two departments that rate their experience the highest.

Overall Culture
Winner by 8%

63
/ 100
Western Union

Employees at Western Union rate their Overall Culture a /100, with Operations and Marketing as the two departments that rate their experience the highest.

  • American Express
  • Western Union63

Employee Net Promoter Score at American Express vs Western Union

16
eNPS
American Express
293 Promoters 47%
132 Passives 22%
195 Detractors 31%

Employee Net Promoter Score
Winner by 34%

-18
eNPS
Western Union
55 Promoters 34%
23 Passives 14%
84 Detractors 52%
  • American Express
  • Western Union-19

Gender Score at American Express vs Western Union

69
/ 100
American Express

Employees at American Express rate their Gender Score a 69/100, with Customer Support and Product as the two departments that rate their experience the highest.

71
/ 100
Western Union

Employees at Western Union rate their Gender Score a /100, with Operations and HR as the two departments that rate their experience the highest.

Gender Score
Winner by 2%

  • American Express69
  • Western Union

Diversity Score at American Express vs Western Union

69
/ 100
American Express

Employees at American Express rate their Diversity Score a 69/100, with Customer Support and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner by 3%

66
/ 100
Western Union

Employees at Western Union rate their Diversity Score a /100, with Operations and HR as the two departments that rate their experience the highest.

  • American Express69
  • Western Union

Perk and Benefits Score at American Express vs Western Union

76
/ 100
American Express

Employees at American Express rate their Perk and Benefits Score a 76/100, with Admin and HR as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 11%

65
/ 100
Western Union

Employees at Western Union rate their Perk and Benefits Score a /100, with Marketing and Operations as the two departments that rate their experience the highest.

  • American Express
  • Western Union65

Professional Development Score at American Express vs Western Union

52
/ 100
American Express

Employees at American Express rate their Professional Development Score a 52/100, with Customer Support and Product as the two departments that rate their experience the highest.

55
/ 100
Western Union

Employees at Western Union rate their Professional Development Score a /100.

Professional Development Score
Winner by 3%

  • American Express
  • Western Union54

Leadership Culture Ratings vs Western Union

American Express
73 / 100

Leadership Culture Ratings vs Western Union
Winner by 9%

Western Union
64 / 100

American Express rates % higher than Western Union on Leadership Culture Ratings vs Western Union Ratings based on looking at 2159 ratings from employees of the two companies. Ratings come from the answers to questions like "What does the leadership team need to get better at?" and "Do you approve of the job your executive team is doing at your company?".

  • American Express
  • Western Union64

Compensation Culture Ratings vs Western Union

American Express
72 / 100

Compensation Culture Ratings vs Western Union
Winner by 4%

Western Union
68 / 100

American Express rates % higher than Western Union on Compensation Culture Ratings vs Western Union Ratings based on looking at 1413 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

  • American Express
  • Western Union68

Team Culture Ratings vs Western Union

American Express
74 / 100

Team Culture Ratings vs Western Union
Winner by 9%

Western Union
65 / 100

American Express rates % higher than Western Union on Team Culture Ratings vs Western Union Ratings based on looking at 1158 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "Do you look forward to interacting with your coworkers?".

  • American Express
  • Western Union65

Environment Culture Ratings vs Western Union

American Express
69 / 100

Environment Culture Ratings vs Western Union
Winner by 9%

Western Union
60 / 100

American Express rates % higher than Western Union on Environment Culture Ratings vs Western Union Ratings based on looking at 1136 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you have a close friend at work?" and "What's the work pace at your company?".

  • American Express
  • Western Union60

Sentiment Culture Ratings vs Western Union

American Express
74 / 100

Sentiment Culture Ratings vs Western Union
Winner by 13%

Western Union
61 / 100

American Express rates % higher than Western Union on Sentiment Culture Ratings vs Western Union Ratings based on looking at 1571 ratings from employees of the two companies. Ratings come from the answers to questions like "What makes you most happy at work?" and "Are you typically excited about going to work each day?".

  • American Express
  • Western Union61

See how American Express compares to its competitors

See how Western Union compares to its competitors