Avaya Claimed Company

This companyis accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 116

TOTAL RATINGS: 1201

Genesys Claimed Company

EMPLOYEE PARTICIPANTS: 237

TOTAL RATINGS: 2648

Avaya vs Genesys

Compare Avaya versus Genesys for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 116 employees and customers of Avaya and 237 employees and customers of Genesys.

Avaya

Avaya's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Avaya. Their current valuation is $2.45B.

Genesys

Genesys's brand is ranked #896 in the list of Global Top 1000 Brands, as rated by customers of Genesys. Their current valuation is $89.41M.

3.1/5

Product Quality

3.7/5

3.3/5

Pricing

3.7/5

3.4/5

Customer Service

3.7/5

-13

NPS Score

39%	Promoters
9%	Passive
52%	Detractors

NPS Score

44%	Promoters
23%	Passive
33%	Detractors

Net Promoter Score
Winner by 24

See how Avaya compares to its competitors

Nuance Communications

Mitel Networks

ScanSource

Telephone and Data Systems

Cisco

See how Genesys compares to its competitors

Salesforce

inContact

Nuance Communications

ASPECT SOFTWARE, INC.

Liveops

Aspect

Five9 Inc

Working at Avaya vs Working at Genesys

56 / 100

CEO Rating

Tony Bates

72 / 100

CEO Rating
Winner by 16%

Avaya

Avaya doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Genesys

Employees at Genesys rate their CEO, Tony Bates, 72/100. This score is 16% higher than the scores of Avaya's CEO, Patrick Dennis. Employees in the Marketing and HR departments rate Tony Bates the highest.

CEO Score 56

CEO Score

CEO Score 72

Overall Culture 59

Overall Culture

Overall Culture 67

-23

eNPS

Gender Score 55

Gender Score

Gender Score 74

Diversity Score 70

Diversity Score

Diversity Score 54

Perk And Benefits 48

Perk And Benefits

Perk And Benefits 67

Professional Dev. 53

Professional Dev.

Professional Dev. 48

Overall Culture at Avaya vs Genesys

/ 100

Avaya

Employees at Avaya rate their Overall Culture a 59/100, with Sales and Engineering as the two departments that rate their experience the highest.

/ 100

Genesys

Employees at Genesys rate their Overall Culture a /100, with HR and Product as the two departments that rate their experience the highest.

Overall Culture
Winner by 8%

Avaya
Genesys67

Employee Net Promoter Score at Avaya vs Genesys

-23

eNPS

Avaya

29 Promoters 32%

12 Passives 13%

51 Detractors 55%

eNPS

Genesys

94 Promoters 47%

42 Passives 21%

63 Detractors 32%

Employee Net Promoter Score
Winner by %

Avaya
Genesys16

Gender Score at Avaya vs Genesys

/ 100

Avaya

Employees at Avaya rate their Gender Score a 55/100, with Marketing as the department that rate their experience the highest.

/ 100

Genesys

Employees at Genesys rate their Gender Score a /100, with Marketing and Sales as the two departments that rate their experience the highest.

Gender Score
Winner by 19%

Avaya
Genesys74

Diversity Score at Avaya vs Genesys

/ 100

Avaya

Employees at Avaya rate their Diversity Score a 70/100, with Sales and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner by 16%

/ 100

Genesys

Employees at Genesys rate their Diversity Score a /100, with Sales and Marketing as the two departments that rate their experience the highest.

Avaya
Genesys54

Perk and Benefits Score at Avaya vs Genesys

/ 100

Avaya

Employees at Avaya rate their Perk and Benefits Score a 48/100, with Engineering and Marketing as the two departments that rate their experience the highest.

/ 100

Genesys

Employees at Genesys rate their Perk and Benefits Score a /100, with HR and Customer Support as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 19%

Avaya
Genesys67

Professional Development Score at Avaya vs Genesys

/ 100

Avaya

Employees at Avaya rate their Professional Development Score a 53/100, with Engineering and Marketing as the two departments that rate their experience the highest.

Professional Development Score
Winner by 5%

/ 100

Genesys

Employees at Genesys rate their Professional Development Score a /100, with Sales and Customer Support as the two departments that rate their experience the highest.

Avaya
Genesys47

Leadership Culture Ratings vs Genesys

Avaya rates % lower than Genesys on Leadership Culture Ratings vs Genesys Ratings based on looking at 906 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your manager?" and "How often do you get valuable feedback on how to improve at work?".

Avaya
Genesys69

Compensation Culture Ratings vs Genesys

Avaya rates % lower than Genesys on Compensation Culture Ratings vs Genesys Ratings based on looking at 550 ratings from employees of the two companies. Ratings come from the answers to questions like "What is the best part about your compensation package?" and "How often do you get a raise?".

Avaya
Genesys67

Team Culture Ratings vs Genesys

Avaya

73 / 100

Team Culture Ratings vs Genesys
Winner by 1%

Genesys

72 / 100

Avaya rates % higher than Genesys on Team Culture Ratings vs Genesys Ratings based on looking at 469 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "How would you rate the quality of your coworkers?".

Avaya
Genesys72

Environment Culture Ratings vs Genesys

Avaya rates % lower than Genesys on Environment Culture Ratings vs Genesys Ratings based on looking at 483 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "Do you have a close friend at work?".

Avaya
Genesys63

Sentiment Culture Ratings vs Genesys

Avaya rates % lower than Genesys on Sentiment Culture Ratings vs Genesys Ratings based on looking at 602 ratings from employees of the two companies. Ratings come from the answers to questions like "How confident are you about the future success of your company?" and "What would you most like to see improved at your company?".

Avaya
Genesys71