Bank of America vs First Citizens Bank | Comparably
Comparably
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Bank of America Claimed Company
EMPLOYEE
PARTICIPANTS
737
TOTAL
RATINGS
10488
First Citizens Bank Claimed Company
EMPLOYEE
PARTICIPANTS
116
TOTAL
RATINGS
1013

Bank of America vs First Citizens Bank

Compare Bank of America versus First Citizens Bank for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 737 employees and customers of Bank of America and 116 employees and customers of First Citizens Bank.

Bank of America

Bank of America's brand is ranked #152 in the list of Global Top 1000 Brands, as rated by customers of Bank of America. Their current valuation is $298.80B.

First Citizens Bank

First Citizens Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of First Citizens Bank.

3.5/5
Product Quality
2.8/5
3.3/5
Pricing
2.9/5
3.4/5
Customer Service
2.7/5
4
NPS Score
44%Promoters
16%Passive
40%Detractors

Net Promoter Score
Winner by 17

-13
NPS Score
39%Promoters
9%Passive
52%Detractors

See how Bank of America compares to its competitors

Wells Fargo
HSBC
Ally Financial Inc.
Rabobank
BBVA
Santander
JPMorgan Chase & Co

See how First Citizens Bank compares to its competitors

Capital One
Regions Bank
M&T Bank
Fifth Third Bank
PNC
KeyCorp
Truist
Citizens Bank

Working at Bank of America vs Working at First Citizens Bank

Brian Moynihan Bank of America's CEO
73 / 100

CEO Rating

Frank Holding, Jr. First Citizens Bank's CEO
Frank Holding, Jr.
78 / 100

CEO Rating
Winner by 5%

Bank of America

Bank of America doesn't have enough ratings to calculate the Team Culture Ratings.

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First Citizens Bank

Employees at First Citizens Bank rate their CEO, Frank Holding, Jr., 78/100. This score is 5% higher than the scores of Bank of America's CEO, Brian Moynihan. Employees in the HR and Sales departments rate Frank Holding, Jr. the highest.

CEO Score 73
CEO Score
CEO Score 78
Overall Culture 68
Overall Culture
Overall Culture 76
3
eNPS
14
Gender Score 70
Gender Score
Gender Score 88
Diversity Score 67
Diversity Score
Diversity Score 83
Perk And Benefits 74
Perk And Benefits
Perk And Benefits 83
Professional Dev. 60
Professional Dev.
Professional Dev. 72

Overall Culture at Bank of America vs First Citizens Bank

68
/ 100
Bank of America

Employees at Bank of America rate their Overall Culture a 68/100, with HR and Customer Support as the two departments that rate their experience the highest.

76
/ 100
First Citizens Bank

Employees at First Citizens Bank rate their Overall Culture a /100, with HR and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 8%

  • Bank of America68
  • First Citizens Bank

Employee Net Promoter Score at Bank of America vs First Citizens Bank

3
eNPS
Bank of America
227 Promoters 39%
149 Passives 25%
209 Detractors 36%
14
eNPS
First Citizens Bank
46 Promoters 49%
15 Passives 16%
33 Detractors 35%

Employee Net Promoter Score
Winner by %

  • Bank of America2
  • First Citizens Bank

Gender Score at Bank of America vs First Citizens Bank

70
/ 100
Bank of America

Employees at Bank of America rate their Gender Score a 70/100, with IT and HR as the two departments that rate their experience the highest.

88
/ 100
First Citizens Bank

Employees at First Citizens Bank rate their Gender Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Gender Score
Winner by 18%

  • Bank of America70
  • First Citizens Bank

Diversity Score at Bank of America vs First Citizens Bank

67
/ 100
Bank of America

Employees at Bank of America rate their Diversity Score a 67/100, with HR and Product as the two departments that rate their experience the highest.

83
/ 100
First Citizens Bank

Employees at First Citizens Bank rate their Diversity Score a /100.

Diversity Score
Winner by 16%

  • Bank of America67
  • First Citizens Bank

Perk and Benefits Score at Bank of America vs First Citizens Bank

74
/ 100
Bank of America

Employees at Bank of America rate their Perk and Benefits Score a 74/100, with Business Development and HR as the two departments that rate their experience the highest.

83
/ 100
First Citizens Bank

Employees at First Citizens Bank rate their Perk and Benefits Score a /100, with Operations and HR as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 9%

  • Bank of America
  • First Citizens Bank84

Professional Development Score at Bank of America vs First Citizens Bank

60
/ 100
Bank of America

Employees at Bank of America rate their Professional Development Score a 60/100, with Engineering and Finance as the two departments that rate their experience the highest.

72
/ 100
First Citizens Bank

Employees at First Citizens Bank rate their Professional Development Score a /100.

Professional Development Score
Winner by 12%

  • Bank of America
  • First Citizens Bank73

Leadership Culture Ratings vs First Citizens Bank

Bank of America
69 / 100
First Citizens Bank
80 / 100

Bank of America rates % lower than First Citizens Bank on Leadership Culture Ratings vs First Citizens Bank Ratings based on looking at 2704 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you feel comfortable giving your boss negative feedback?" and "Do you approve of your CEOs management style?".

  • Bank of America69
  • First Citizens Bank

Compensation Culture Ratings vs First Citizens Bank

Bank of America
69 / 100
First Citizens Bank
78 / 100

Bank of America rates % lower than First Citizens Bank on Compensation Culture Ratings vs First Citizens Bank Ratings based on looking at 1767 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your company give annual bonuses?" and "What is the best part about your compensation package?".

  • Bank of America
  • First Citizens Bank78

Team Culture Ratings vs First Citizens Bank

Bank of America
73 / 100
First Citizens Bank
81 / 100

Bank of America rates % lower than First Citizens Bank on Team Culture Ratings vs First Citizens Bank Ratings based on looking at 1532 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "Are your company's meetings effective?".

  • Bank of America
  • First Citizens Bank82

Environment Culture Ratings vs First Citizens Bank

Bank of America
70 / 100
First Citizens Bank
70 / 100

Tied

Bank of America tied with First Citizens Bank on Environment Culture Ratings vs First Citizens Bank Ratings based on looking at 1621 ratings from employees of the two companies. Ratings come from the answers to questions like "What's the work pace at your company?" and "What needs to change to make the company culture better?".

  • Bank of America
  • First Citizens Bank71

Sentiment Culture Ratings vs First Citizens Bank

Bank of America
68 / 100
First Citizens Bank
72 / 100

Bank of America rates % lower than First Citizens Bank on Sentiment Culture Ratings vs First Citizens Bank Ratings based on looking at 1611 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about your company?" and "What makes you most happy at work?".

  • Bank of America68
  • First Citizens Bank

See how Bank of America compares to its competitors

See how First Citizens Bank compares to its competitors