EMPLOYEE PARTICIPANTS: 207

TOTAL RATINGS: 1606

EMPLOYEE PARTICIPANTS: 2726

TOTAL RATINGS: 20734

Rakuten vs Sam's Club

Compare Rakuten versus Sam's Club for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 207 employees and customers of Rakuten and 2726 employees and customers of Sam's Club.

Rakuten

Rakuten's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Rakuten.

Sam's Club

Sam's Club's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Sam's Club. Their current valuation is $382.05B.

3.7/5

Product Quality

2.9/5

3.5/5

Pricing

3.1/5

3.6/5

Customer Service

2.7/5

NPS Score

47%	Promoters
21%	Passive
32%	Detractors

Net Promoter Score
Winner by 23

-8

NPS Score

41%	Promoters
10%	Passive
49%	Detractors

See how Rakuten compares to its competitors

Working at Rakuten vs Working at Sam's Club

77 / 100

CEO Rating
Winner by 20%

Kathryn McLay

57 / 100

CEO Rating

Rakuten

Rakuten doesn't have enough ratings to calculate the Team Culture Ratings.

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Sam's Club

Employees at Sam's Club rate their CEO, Kathryn McLay, 57/100. This score is 20% lower than the scores of Rakuten's CEO, Hiroshi Mikitani. Employees in the Design and Engineering departments rate Kathryn McLay the highest.

CEO Score 77

CEO Score

CEO Score 57

Overall Culture 68

Overall Culture

Overall Culture 57

eNPS

-34

Gender Score 67

Gender Score

Gender Score 61

Diversity Score 60

Diversity Score

Diversity Score 63

Perk And Benefits 65

Perk And Benefits

Perk And Benefits 59

Professional Dev. 54

Professional Dev.

Professional Dev. 46

Overall Culture at Rakuten vs Sam's Club

/ 100

Rakuten

Employees at Rakuten rate their Overall Culture a 68/100, with Customer Support and IT as the two departments that rate their experience the highest.

Overall Culture
Winner by 11%

/ 100

Sam's Club

Employees at Sam's Club rate their Overall Culture a /100, with Design and Marketing as the two departments that rate their experience the highest.

Rakuten
Sam's Club57

Employee Net Promoter Score at Rakuten vs Sam's Club

eNPS

Rakuten

64 Promoters 42%

40 Passives 27%

46 Detractors 31%

Employee Net Promoter Score
Winner by 45%

-34

eNPS

Sam's Club

583 Promoters 26%

314 Passives 14%

1357 Detractors 60%

Rakuten
Sam's Club-36

Gender Score at Rakuten vs Sam's Club

/ 100

Rakuten

Employees at Rakuten rate their Gender Score a 67/100.

Gender Score
Winner by 6%

/ 100

Sam's Club

Employees at Sam's Club rate their Gender Score a /100, with Design and Customer Success as the two departments that rate their experience the highest.

Rakuten
Sam's Club61

Diversity Score at Rakuten vs Sam's Club

/ 100

Rakuten

Employees at Rakuten rate their Diversity Score a 60/100, with IT and Engineering as the two departments that rate their experience the highest.

/ 100

Sam's Club

Employees at Sam's Club rate their Diversity Score a /100, with Design and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner by 3%

Rakuten
Sam's Club63

Perk and Benefits Score at Rakuten vs Sam's Club

/ 100

Rakuten

Employees at Rakuten rate their Perk and Benefits Score a 65/100, with Customer Support and IT as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 6%

/ 100

Sam's Club

Employees at Sam's Club rate their Perk and Benefits Score a /100, with Admin and Marketing as the two departments that rate their experience the highest.

Rakuten
Sam's Club59

Professional Development Score at Rakuten vs Sam's Club

/ 100

Rakuten

Employees at Rakuten rate their Professional Development Score a 54/100, with Engineering as the department that rate their experience the highest.

Professional Development Score
Winner by 8%

/ 100

Sam's Club

Employees at Sam's Club rate their Professional Development Score a /100, with Operations and Customer Support as the two departments that rate their experience the highest.

Rakuten
Sam's Club46

Leadership Culture Ratings vs Sam's Club

Rakuten

70 / 100

Leadership Culture Ratings vs Sam's Club
Winner by 17%

Sam's Club

53 / 100

Rakuten rates % higher than Sam's Club on Leadership Culture Ratings vs Sam's Club Ratings based on looking at 5065 ratings from employees of the two companies. Ratings come from the answers to questions like "What does the leadership team need to get better at?" and "Do Your Company Leaders Do What They Should to Retain You as an Employee?".

Rakuten
Sam's Club53

Compensation Culture Ratings vs Sam's Club

Rakuten

61 / 100

Compensation Culture Ratings vs Sam's Club
Winner by 3%

Sam's Club

58 / 100

Rakuten rates % higher than Sam's Club on Compensation Culture Ratings vs Sam's Club Ratings based on looking at 3301 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "Are you satisfied with your Benefits?".

Rakuten
Sam's Club58

Team Culture Ratings vs Sam's Club

Rakuten

71 / 100

Team Culture Ratings vs Sam's Club
Winner by 11%

Sam's Club

60 / 100

Rakuten rates % higher than Sam's Club on Team Culture Ratings vs Sam's Club Ratings based on looking at 2853 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you look forward to interacting with your coworkers?" and "How would you rate the quality of your coworkers?".

Rakuten
Sam's Club60

Environment Culture Ratings vs Sam's Club

Rakuten rates % lower than Sam's Club on Environment Culture Ratings vs Sam's Club Ratings based on looking at 2672 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your work environment positive or negative?" and "Do you have a close friend at work?".

Rakuten
Sam's Club67

Sentiment Culture Ratings vs Sam's Club

Rakuten

74 / 100

Sentiment Culture Ratings vs Sam's Club
Winner by 20%

Sam's Club

54 / 100

Rakuten rates % higher than Sam's Club on Sentiment Culture Ratings vs Sam's Club Ratings based on looking at 4455 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "How do your customers perceive your company?".

Rakuten
Sam's Club54