The company itself is okay. But it is the leaders within the account that is... I don't know how to describe it. Also, the HR, benefits team are slow in responding to inquiries and assistance asked.

company is good, management team on our account are not. they are self-centered who do not think of the agent's welfare and the culture of promoting someone close to the stm and managers are so obvious, not giving motivation or encouraging those who are really good and deserve to be a poc or support

fair, nothing especial, just like the other companies that i have worked with

I do not feel the "culture" yet

employee care and leave approvals and consideration

people engagement and providing humane consideration

more personal interaction with the agents

i cannot think of any

i don't believe people will improve but management may

additional workload every month but the pay is not increasing

the work load is getting heavier but no additional compensation given

chat agents are overworked but paid the same as the other lobs

need to improve the workplace, the admins, the maintenance (cleanliness) among others

Avoid favoritism, be fair and transparent with anything and everything that affects the agents.

team work and should be more cautious in doing the job right especially during log in

The leaders - TMs, STMs and OM, obviously shows favoritism to some agent (whom most are not even performers).

The only positive thing that I can see is that Ian Jackson constantly delivers updates though it was at a lesser frequency of townhall lately.

i am looking forward to getting a wfh job, the daily commute is a nightmare. most bpo offers hybrid, i hope the company will consider this.

Work fairly. TMs and POCs/SMEs should know the process to be able to assist better and not just assign anyone who does not know the product that well.

stop gossiping and focus on being better at their work so that we can all be aligned and not just cleaning up the mess that someone else's did.

Most of my colleagues do not embody the account's mission to provide "7 stars" customer service. Most are just looking forward to solving the tickets faster than everyone else.

We were given a very cold and unsupportive POC. As a newbie who just onboarded the account, this is a very unwelcoming act and made us feel uncomfortable at all times when a POC is around.

i hope the company would consider adding more pto or paid leave credits and have a yearly salary increment even if just a fraction. maybe half on the annual performance bonus and half will be a salary increase.

Yearly increase will make it better and the increase should be based on the performance. Also, adding of a dependent to our HMO should not have stringent measures. It is disheartening that this is the 2nd year that my dependent was declined to be added :(

My salary is lower than some of my colleagues, whom which i have better background and performance right now that we are on the job. I hope the company or management salary offers on the 3rd or 5th or sixth month and align those who are receiving a lower salary but are performers.