Enshored CS Rep Employee Reviews

Enshored has drifted far from the culture it once embodied. It used to be a 'people-first' company, but now it seems to care more about hiring executives than honing its own people. Townhall meetings were always scripted. They demand transparency from their people, but can't do the same for us.

Review from Customer Support Dept · Posted 20 days ago

Enshored was fun before. I was excited to work and perform well. Right now, with the state of the company, I am worried if one day I will lose my job or my account. It seems that we don't get enough support. Compensation is not at market value.

Review from Customer Support Dept · Posted a month ago

it is very good very recommendable

Review from Customer Support Dept

Over my 7 years with the company, I’ve appreciated the experience and growth opportunities. However, compensation and benefits have not kept pace with industry standards I hope the leadership team prioritizes competitive salary adjustments and enhanced benefits for tenured staf

Review from Customer Support Dept

I am grateful for this job because it allows me to provide for my family. However, there are times when our salary no longer feels sufficient for the amount of work we do. It isn't keeping up with the rising cost of living, nor is it staying competitive with what other companies in the Philippines.

Review from Customer Support Dept

how they manage all the agents.

Review from Customer Support Dept

they are very helpful and they approach you if you are have a problem

Review from Customer Support Dept

they are very supportive for me

Review from Customer Support Dept

always making sure employees are taken care of

Review from Customer Support Dept

I like that the leadership team shows leniency and understanding toward employees.

Review from Customer Support Dept

Talk more to their employees. Refrain from having scripted conversations especially during town hall meetings.

Review from Customer Support Dept · Posted 20 days ago

The executive team should think about employee's welfare. Decisions are made not considering the impact to the employees especially in Operations, who is the backbone of the company.

Review from Customer Support Dept · Posted a month ago

everything atleast approve all VL

Review from Customer Support Dept

make it bearable for the rank and file to work, they cant handle sudden changes especially with the schedule no proper transition no proper explanation why and how they just give the new sched and thats it no reason no buts just follow regardless how hard it is for the rank and file

Review from Customer Support Dept

Increasing our salary instead of decreasing it.

Review from Customer Support Dept

best part is the benefits

Review from Customer Support Dept

hmo is the best thing because my family depends on it.

Review from Customer Support Dept

De minimis benefits but hopefully there will be an increase. :)

Review from Customer Support Dept

The best part of my compensation package is the comprehensive benefits and flexibility it offers, along with opportunities for growth and development.

Review from Customer Support Dept

Work from Home and Allowance

Review from Customer Support Dept

There's no increase in our allowances. The total rewards doesn't make sense at all

Review from Customer Support Dept · Posted 20 days ago

Consistent salary increase. Additional perks or bonuses.

Review from Customer Support Dept · Posted a month ago

Maybe for staying over 7 years here we are not conpensated enough. Sometimes we feel like staying here because of the people we are working with and not the work anymore.

Review from Customer Support Dept

As a 7-year employee, I value my time here, but our salary and benefits remain below market standards compared to competitors. I hope management will better recognize long-term tenure by updating our compensation to be more competitive

Review from Customer Support Dept

I sometimes feel undervalued when my responsibilities and performance grow but my compensation does not reflect that progression. A salary increase aligned with my workload, skills, and contributions would help me feel more recognized and motivated.

Review from Customer Support Dept

The team member, the performer Heroes. WFM folks.

Review from Customer Support Dept · Posted 20 days ago

The team and colleagues are the only reason why I am staying

Review from Customer Support Dept · Posted a month ago

They are appraochable and friendly.

Review from Customer Support Dept

they are all funny and approachable

Review from Customer Support Dept

they are supportive and good

Review from Customer Support Dept

Nothing new at the moment

Review from Customer Support Dept

nothing really i think yeah

Review from Customer Support Dept

nothing ijust dont want to interact

Review from Customer Support Dept

nothing I just don't feel to work with them anymore

Review from Customer Support Dept

they are good i guess not really sure how to responds to this.

Review from Customer Support Dept

My co-leaders who listens and understands our situations.

Review from Customer Support Dept · Posted 20 days ago

The people I work with. they are the only positive about the culture and environment.

Review from Customer Support Dept · Posted a month ago

Open Communication. Team members feel comfortable sharing ideas, asking questions, and taking calculated risks without fear of harsh judgment.

Review from Customer Support Dept

Weekly Recognition: Awards for Best Quality and Perfect Attendance. Mental Health Support: A weekly 1-hour dedicated wellness break provided by management.

Review from Customer Support Dept

having each other's back and being supportive

Review from Customer Support Dept

i dont know they dont listen

Review from Customer Support Dept

nothing it's jut too bored

Review from Customer Support Dept

provide a hybrid working set-up for the employees and competetive salary for the employees based on the performance

Review from Customer Support Dept

Salary increase is the only need

Review from Customer Support Dept

I hope leaders learn to set aside personal connections among heroes and foster an environment that encourages compassion, that it's okay to make mistakes as long as you learn from them, and STOP micromanaging!!!

Review from Customer Support Dept

My collegues and friends at work

Review from Customer Support Dept

Having opportunities to solve complex problems, learn new skills, and see the direct impact of my work every day

Review from Customer Support Dept

being able to work from home.

Review from Customer Support Dept

What makes me most happy at work is knowing that my contributions are recognized and compensated.

Review from Customer Support Dept

Nothing new at the moment

Review from Customer Support Dept

CHANGES. A lot of changes that lacks preparations and insufficient tools/trainings

Review from Customer Support Dept · Posted 20 days ago

Execs made decisions that are rushed. Lack of planning in launching new programs. Lack of empathy of the executive team or the managers to the employees.

Review from Customer Support Dept · Posted a month ago

i dont know they technically don;t listen

Review from Customer Support Dept

competitive and fair salary increase

Review from Customer Support Dept

nothing just life is not the same

Review from Customer Support Dept