Enshored – Overall, I feel very insecure in this work due to the consistent threat of receiving an NTE whenever we can't meet a specific target. Based on KPI's, we cannot recover from a failing score using AHT and Variance if our Quality is failed. What is the essence of having an AHT and Variance?
Powerful outsourcing for disruptive start-ups.
Enshored solves the challenges of fast-growing, disruptive start-ups by delivering tailored outsourcing solutions.
We design, resource, and drive:
+ Customer care
+ Back office
+ Sales and Marketing
+ Content Moderation.
We provide expert guidance for start-ups – from reactive service development to planned business expansion.
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Overall, I feel very insecure in this work due to the consistent threat of receiving an NTE whenever we can't meet a specific target. Based on KPI's, we cannot recover from a failing score using AHT and Variance if our Quality is failed. What is the essence of having an AHT and Variance?
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
Increased salary and they also removed our allowance.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
Basic salary is lower than the normal salary of a Content Moderator
Was braucht das Führungsteam, um besser zu werden?
They made it hard for employees to come to work by removing the work from home setup.
Was gefällt dir am besten am Führungsteam?
I like how my manager gives us an update regarding our score. Motivates us on coming at work everyday.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
Asked my manager about the annual raise and s/he said it's 50/50 (if there is). Content Moderator's salary should be higher than 16k. But since we are work from home most of the time, I accepted it. But I was disappointed when I heard that we will be full RTO next month.
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