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PetSmart Angeforderte Firma
There’s one thing that unites everyone who works at PetSmart: We all love pets. Cats, dogs, goldfish, parakeets, hamsters—you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging! Weiterlesen
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Our systems do not allow for 1st contact resolution. There is some type of system issue at the very least, once a week. We cannot reset a customer's PW or fix Treat account issues when they have them, we have to send a request up to service desk; which of course only Eteam can do. There are always i
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
Customer care gets no associate benefits or discounts -
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
If something is damaged or missing and we do a FSC request and you guessed it, we have to wait on that request and a response. LP inquires, reship request, credit request, return label request... Are you noticing a pattern? PetSmart systems are simply not designed for 1st contact resolution. We do
Was läuft falsch und wie kann es verbessert werden?
We do not even have information or access to get information on OUR OWN BRANDS. Which is quite frankly - absurd. Give Agents more ability in the systems and it will be easier to reach a first contact resolution for the customer. Improving the website and systems will also lower inbound contacts.
Was müssen Ihre Mitarbeiter verbessern und wie könnten Sie besser zusammenarbeiten?
There are always issues with promotional & Treat offers, we can trouble shoot to a point, same with the payment system ( I won't even get into this, that's a saga in and of itself ). We can't cancel orders 80%+ of the time we have to call out or send a request.
Was gefällt dir am besten am Führungsteam?
There are always issues with promotional & Treat offers, we can trouble shoot to a point, same with the payment system ( I won't even get into this, that's a saga in and of itself ). We can't cancel orders 80%+ of the time we have to call out or send a request. If something is damaged or missing and
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