PetSmart Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Very fufilling for my personality type. I feel like I'm doing something worth my efforts.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
There are always issues with promotional & Treat offers, we can trouble shoot to a point, same with the payment system ( I won't even get into this, that's a saga in and of itself ). We can't cancel orders 80%+ of the time we have to call out or send a request. If something is damaged or missing and
Review from Customer Support Dept
Knowledgeable, friendly and make me want to go to work everyday.
Review from Customer Support Dept
My team is friendly and understanding.
Review from Customer Support Dept
What does the leadership team need to get better at?
They need to listen to the employees. Staff properly, pay more.
Review from Customer Support Dept
Communication is something they do not do well
Review from Customer Support Dept
Instituting comprehensive rules and sticking to them!
Review from Customer Support Dept
Making sure that things are taken care of in the store properly
Review from Customer Support Dept
Delegating tasks to the people best suited for them. Ordering items before they are needed, keeping strife between employees at a minimum, caring about all the animals needs not just getting the bare minimum done, and trying to help the people under them do their jobs effeciently.
Review from Customer Support Dept
What is the best part about your compensation package?
Be able to meet a lot of new people and animals
Review from Customer Support Dept
The pay rate is fair
Review from Customer Support Dept
Im happy with my insurance and discount
Review from Customer Support Dept
The benefits
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Customer care gets no associate benefits or discounts -
Review from Customer Support Dept
Bathers are over worked, over booked, forced to all the walk-in tasks and majority of the cleaning. We work the hardest and undervalued. we have no say in anything when it comes to dogs booked on us to the point we get injured and blamed as if we weren't being safe which is the opposite.
Review from Customer Support Dept
I feel since I am held accountable for sales, I should benefit from the bonus and profit sharing
Review from Customer Support Dept
I feel like we work too hard for the little money that we receive. The health risks that come with the job should warrant a better pay.
Review from Customer Support Dept
As a part time employee I get paid well enough for cashier work. However I am NOT a cashier. I work in petcare. We take care of the animals whether they are sick,nice, healthy, aggressive or not. I barely get paid more than a cashier even though my job is more risky when it comes to being bit.
Review from Customer Support Dept
What are some of the best things about your team?
My manager is the best and she’s the reason I enjoy worki
Review from Customer Support Dept
They are fun and work hard for the most part
Review from Customer Support Dept
We have each other's backs.
Review from Customer Support Dept
Very tight knit group who support each other
Review from Customer Support Dept
Coworkers were great and very friendly
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There are always issues with promotional & Treat offers, we can trouble shoot to a point, same with the payment system ( I won't even get into this, that's a saga in and of itself ). We can't cancel orders 80%+ of the time we have to call out or send a request.
Review from Customer Support Dept
What they are communicating about
Review from Customer Support Dept
Open communication between morning and evening crews about what has and has not been done would save time and prevent aggrivation between teams. Accountability also needs to improve.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
If something is damaged or missing and we do a FSC request and you guessed it, we have to wait on that request and a response. LP inquires, reship request, credit request, return label request... Are you noticing a pattern? PetSmart systems are simply not designed for 1st contact resolution. We do
Review from Customer Support Dept
The best thing for me is getting to work with dogs everyday and build relationships with their owners
Review from Customer Support Dept
We all love animals and share the interest for their well-being.
Review from Customer Support Dept
The people I work with are all different and interesting. There's always someone to sympathise with you and casual banter throughout the day is allowed.
Review from Customer Support Dept
I like this job except one bad egg manager that is no longer there
Review from Customer Support Dept
What needs to change to make the company culture better?
The things they talk about and being more inform
Review from Customer Support Dept
Better advancement, less micro managing
Review from Customer Support Dept
What did you like most about the interview process?
Straightforward, understanding, friendly hr as well as I felt like a human not a number
Review from Customer Support Dept
t was easy and seemless.
Review from Customer Support Dept
The scope of work was explained in detail and the staff was very welcoming.
Review from Customer Support Dept
personal, and direct, and was handled quickly
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Animals makes me the happiest
Review from Customer Support Dept
The dogs, taking care of them and interacting with the owners
Review from Customer Support Dept
Interacting with animals and taking care of them.
Review from Customer Support Dept
Pairing people with a pet that is perfect for them and the animal as well.
Review from Customer Support Dept
Seeing the pets of customers
Review from Customer Support Dept
What's going wrong and how can it be improved?
We do not even have information or access to get information on OUR OWN BRANDS. Which is quite frankly - absurd. Give Agents more ability in the systems and it will be easier to reach a first contact resolution for the customer. Improving the website and systems will also lower inbound contacts.
Review from Customer Support Dept
Back up generator when power go out better management
Review from Customer Support Dept
Too much micromanaging, and unclear directives
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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