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PetSmart Claimed Company
There’s one thing that unites everyone who works at PetSmart: We all love pets. Cats, dogs, goldfish, parakeets, hamsters—you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging! read more
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Our systems do not allow for 1st contact resolution. There is some type of system issue at the very least, once a week. We cannot reset a customer's PW or fix Treat account issues when they have them, we have to send a request up to service desk; which of course only Eteam can do. There are always i
Why do you feel undervalued and what would make you feel better about your compensation?
Customer care gets no associate benefits or discounts -
What is most positive about the culture and environment at your company?
If something is damaged or missing and we do a FSC request and you guessed it, we have to wait on that request and a response. LP inquires, reship request, credit request, return label request... Are you noticing a pattern? PetSmart systems are simply not designed for 1st contact resolution. We do
What's going wrong and how can it be improved?
We do not even have information or access to get information on OUR OWN BRANDS. Which is quite frankly - absurd. Give Agents more ability in the systems and it will be easier to reach a first contact resolution for the customer. Improving the website and systems will also lower inbound contacts.
What do your coworkers need to improve and how could you work together better?
There are always issues with promotional & Treat offers, we can trouble shoot to a point, same with the payment system ( I won't even get into this, that's a saga in and of itself ). We can't cancel orders 80%+ of the time we have to call out or send a request.
What do you like best about the leadership team?
There are always issues with promotional & Treat offers, we can trouble shoot to a point, same with the payment system ( I won't even get into this, that's a saga in and of itself ). We can't cancel orders 80%+ of the time we have to call out or send a request. If something is damaged or missing and
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