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Victra Angeforderte Firma
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon! Weiterlesen
Way higher stress and pressure than originally advertised, but the pay is very good. Burnout is very high and people always seem scared of losing their job, regardless of if they are doing well or not. Constant change in direction of the company leads to scattered reps.
Beschreiben Sie kurz Ihre Gesamterfahrung in Ihrem Unternehmen
I have spent nearly 3 years with Victra, and the first years were the best. This last year has been a struggle with paycuts and adjustments to how I can work (salary moved to hourly, no manager phone number, stricter guidelines on scheduling, taking away manager agency)
Was gefällt dir am besten am Führungsteam?
Constant communication and availability when needed.
Was sind einige der besten Dinge an Ihrem Team?
Collaborative efforts and always trying to stay on top
Was läuft falsch und wie kann es verbessert werden?
Overstressed due to overwork, always trying to stay number 1
Was braucht das Führungsteam, um besser zu werden?
Managing work life balance, managing goal expectations, not leading through fear of losing a job
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
Since becoming a manager, I have seen nothing but pay cuts and negative adjustments to the ways I can work.
Was sind einige der besten Dinge an Ihrem Team?
My peers of other GMs and MGMs in my district are always collaborative on ideas and how to best run and affect the district.
Was muss geändert werden, um die Unternehmenskultur zu verbessern?
Focus on customer retention through taking care of their needs, and not pushing product they do not want or need. Employees are scared to lose their jobs when goals can't be hit.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
Our state changed laws that impact my position, no longer making it salaried. Due to this, I lack tools I would normally have access to run my job effectively when clocked out. It isn't clear what time I should and should not be working. The PTO structure doesn't work with hourly manager pay.
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