Victra Real Estate/Retail Experience Department Employee Reviews | Comparably
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Victra Claimed Company
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon! read more
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EMPLOYEE
PARTICIPANTS
819
TOTAL
RATINGS
23693

Victra Real Estate/Retail Experience Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

Communication clear precise love that

We currently dont have a dm

I like how easy it is to reach out to my leadership team about issues and questions that i may have so that i can get them resolved in a timely and professional manner

Following up on KPI's and initiatives

Sometimes i feel like my voice isnt heard at times

What does the leadership team need to get better at?

Leadership Reviews

Less micro managing and less pay changes. I’ve gotten hara

What is the best part about your compensation package?

Compensation Reviews

Theres nothing that stands out

Mostly everything could work on certain things

The bonus compensation plan for target attainment

I have a full coverage for my health needs

Unlimited VACATION is definitely the best part of the extensive benefit package!

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

after getting hired and having a 100% turnover, 13 day working stretch and retraining majority of our district myself, for a time i felt as though i was doing my job and my bosses in addition to my employees. I've been with the company for 60 days. I don't know why i'm paid so low for all the work

Posted a month ago

I have been here for almost 4 years. We are getting paid less and less

i dont like how they split the stores comission bonus to each pay period. some pay periods are slower than others but overall my store does well and that hurts my pay in the long run. i also wish there was an additional way to make comission as my reps dont have a strong drive to sell

Percentage based pay made me feel like the more I put in the more I can get out.

Compensation should increase with performance and tenure. You should not have to endure a drastic cut in pay, while expectations of the position increase. That's not good at all.

What are some of the best things about your team?

Team Reviews

my store team despite being new have been doing amazing with the circumstances we've been dealt

Posted a month ago

Helpful, Confident, Team-players, adaptable, creative

work as a team, communicate well and the we are in it together mantalidity

They make teams chat fun

they are knowledgeable and sometimes teach me new things

What do your coworkers need to improve and how could you work together better?

Team Reviews

Dont ever talk to co-workers

Understanding that ambitions shouldnt supercede integrity

Coworker have no direction from the DM. If they do not have previous experience in wireless then they are lost.

What is most positive about the culture and environment at your company?

Environment Reviews

the excitement behind supporting verizon

Posted a month ago

Team-work, clear goals, innovative, creative

The love of the team environment, core values that i really align with

The teams chats are fun

People want to see each other win

What needs to change to make the company culture better?

Environment Reviews

The way the leaders are in involved and help us as dms and mgms. Getting us help and listening to us when we are saying what we need

I need reps that embody my culture and not the culture that they have created while they were missing a leader. they are wildly different worlds and tend to clash a lot. they have tenure compared to me and think that their ways work best rather than what victra has put forth

What did you like most about the interview process?

Interviews Reviews

There aren't any Interviews reviews of Victra yet.
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What would you improve about your company's interview process?

Interviews Reviews

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What makes you most happy at work?

Outlook Reviews

being able to make a difference with guests as well as helping motivate my team to grow

Posted a month ago

Taking care of the guests and their excitement with new devices

I enjoy the business sales of it

i am most happy at work when the store is doing well and my reps are excited to sell and interact with guests

Meeting new people and maintaining the ability to explain services to the customers.

What's going wrong and how can it be improved?

Outlook Reviews

Micromanaging, a ton of calls, managers can’t manage, can’t make schedule, expected to change

More money i get paid poorley and do so much and work 100 hour a pay period

What do you like best about your company?

Outlook Reviews

There aren't any Outlook reviews of Victra yet.
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What would you most like to see improved at your company?

Outlook Reviews

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