Victra Operations Department Employee Reviews | Comparably
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Victra Claimed Company
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon! read more
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EMPLOYEE
PARTICIPANTS
819
TOTAL
RATINGS
23693

Victra Operations Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

The support the team effort is amazing

Review from Operations Dept · Posted 12 days ago

They listen to the team. They remove obstacles. They provide us with some of the best tools and resources. Their onboarding is second to none.

Review from Operations Dept

They constantly push us to be our best while providing the tools to get there.

Review from Operations Dept

That they provide development and team building opportunities

Review from Operations Dept

Knowledgeable and money driving mindset

Review from Operations Dept

What does the leadership team need to get better at?

Leadership Reviews

There aren't any Leadership reviews of Victra yet.
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What is the best part about your compensation package?

Compensation Reviews

It's fair for the work I do and the bonus program is motivating for me to give 110%

Review from Operations Dept

The half priced phone bill

Review from Operations Dept

Bonus is the best here

Review from Operations Dept

Salary is much lower than i expected.

Review from Operations Dept

The bonuses and opportunities to make more no cap

Review from Operations Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

Better salary, i do not have kdis but my service dog is like my kids having benefits for thennwould be awesome

Review from Operations Dept · Posted 12 days ago

I feel it's alot of responbilities for the role I have and i been thrown in with minimal teaching/coaching.

Review from Operations Dept

Higher GM salaries and engagement events

Review from Operations Dept

I'm hardworking and even though my stores are getting better in terms of the sales numbers, it will take a bit of time for us to get to where we want to get to

Review from Operations Dept

I feel valued in the sense of being heard. I feel my compensation is less than it should be, and that it's being made up through culture and "fun." I love working here and I love everything about Victra, but fun doesn't pay the bills

Review from Operations Dept

What are some of the best things about your team?

Team Reviews

Celebration snd collaboration is unmatched

Review from Operations Dept · Posted 12 days ago

They all deeply care about the work they do. They take pride in it and they deliver.

Review from Operations Dept

Skilled, entertaining, dedicated and able to relaye with

Review from Operations Dept

They are enthusiastic and committed

Review from Operations Dept

They are experienced, proactive, willing to teach, and very team and goal orientated.

Review from Operations Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

There aren't any Team reviews of Victra yet.
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What is most positive about the culture and environment at your company?

Environment Reviews

The fact that we celebrate one another motivate and incentivies

Review from Operations Dept · Posted 12 days ago

The team first mindset. The team knows how to stay out of each others way and trust each other to do their job. This leads to strong collaboration and execution.

Review from Operations Dept

Our shared values, we run really fast and sometimes at a frenetic pace but we're anchored by our Values.

Review from Operations Dept

Everyone gets along. It's like we are family. Everyone is willing to help one another regardless of what they are doing.

Review from Operations Dept

Positive communication focused on self improvement

Review from Operations Dept

What needs to change to make the company culture better?

Environment Reviews

Better communication with the district

Review from Operations Dept

Be involved when someone asks for help instead of sweeping them aside and saying it will get better.

Review from Operations Dept

What did you like most about the interview process?

Interviews Reviews

The team was transparent. They asked great questions about who I am as a leader and what I stand for. It was organic at times. They didn’t ask the typical corporate questions that serve minimal

Review from Operations Dept

What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of Victra yet.
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What makes you most happy at work?

Outlook Reviews

Knowing we pride outseflves in providing the best customer service experience

Review from Operations Dept · Posted 12 days ago

The ever changing environment and challenges we're faced with. We have hard problems, but they are enjoyable to tackle.

Review from Operations Dept

The experience, learning something new, and making customers happy.

Review from Operations Dept

Conversations and improvement is sales and leadership skills

Review from Operations Dept

When my sales Reps multi box and hit SMB sales

Review from Operations Dept

What's going wrong and how can it be improved?

Outlook Reviews

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What do you like best about your company?

Outlook Reviews

There aren't any Outlook reviews of Victra yet.
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What would you most like to see improved at your company?

Outlook Reviews

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