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Ministry Brands Empresa Reclamada
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. leer más
I love getting to help our clients solve the issues they have in using our products, but the continual issues with bugs, training, and staffing issues leaves me highly discouraged and frustrated at the standard we are actually providing our clients which is subpar at best.
Brevemente describa su total experiencia en el trabajo
There are moments that things start to look better but they are rapidly broken by routinely making the same decisions that do not actually benefit anyone expect to push out a new way to get money from our clients. When asked to provide feedback it feels routinely ignored by those who actually can do
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¿Qué son algunas de las mejores cosas de tu equipo?
Everyone is friendly and kind in meeting with each other for the most part
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¿Qué es lo que más te gusta de tu equipo directivo?
I like how caring the support team leadership is towards taking care of their teams and trying to help keep them from feeling overwhelmed
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¿Qué es lo mejor de tu paquéte de compensación?
Honestly there is not anything. The pay is ok (now), but there are no real incentives for doing a good job on a support side
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¿Qué son algunas de las mejores cosas de tu equipo?
The support teams are all trying to help each other out as best as they can even though they themselves are stretched thin as well
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¿Qué debe cambiar para mejorar la cultura de la empresa?
Change the focus from making a profit to listening to our clients, and work towards a stable platform for them instead. Then the profits will come. Provide communication when something is fixed, including direction on how to navigate the change. Provide training not Q/As sessions
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¿Qué va mal y cómo puede mejorarse?
Support is understaffed, under paid and overworked. We each do the job of multiple reps in many cases, while we hear of other team getting to just learn new outside the jobs skills we have to keep answer the onslaught of calls and tickets with little hope of resolution on major issues
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¿Qué necesita mejorar el equipo directivo?
Communication of the plan for the company and teams. Better equip teams to do the jobs they are being asked to do (i.e training) Provide opportunities to practice knowledge before being expected to use knowledge in client-facing situations Focus on a usable and stable platform instead of new things
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
In many cases I feel as if I am doing the work of multiple support reps myself with little hope of major issues on the system ever actually getting resolved. This leads to very stressful phone and ticket interactions and makes our support teams job even harder and more taxing than it already is.
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¿Qué va mal y cómo puede mejorarse?
We have bugs & issues that do not get resolved for months (or longer), therefore clients call in frustrated that the product is not working as they were told it should, or support is told to provide support on products that we do not have adequate training for. We need stability & better training
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