
Hiring more and giving themselves less
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The comradery and openness to help when it's hard.
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Working from home but still in touch over internet.
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Years of service with less than cost of living raises.
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All teams are understaffed and working through very large backlogs. Also suggested improvements to the products are never implemented unless one puts it in for a luminary client. The many smaller customers suffer, and they are the ones giving bad ratings.
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