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Victra Empresa Reclamada
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon! leer más
Way higher stress and pressure than originally advertised, but the pay is very good. Burnout is very high and people always seem scared of losing their job, regardless of if they are doing well or not. Constant change in direction of the company leads to scattered reps.
Brevemente describa su total experiencia en el trabajo
I have spent nearly 3 years with Victra, and the first years were the best. This last year has been a struggle with paycuts and adjustments to how I can work (salary moved to hourly, no manager phone number, stricter guidelines on scheduling, taking away manager agency)
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¿Qué es lo que más te gusta de tu equipo directivo?
Constant communication and availability when needed.
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¿Qué son algunas de las mejores cosas de tu equipo?
Collaborative efforts and always trying to stay on top
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¿Qué va mal y cómo puede mejorarse?
Overstressed due to overwork, always trying to stay number 1
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¿Qué necesita mejorar el equipo directivo?
Managing work life balance, managing goal expectations, not leading through fear of losing a job
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Since becoming a manager, I have seen nothing but pay cuts and negative adjustments to the ways I can work.
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¿Qué son algunas de las mejores cosas de tu equipo?
My peers of other GMs and MGMs in my district are always collaborative on ideas and how to best run and affect the district.
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¿Qué debe cambiar para mejorar la cultura de la empresa?
Focus on customer retention through taking care of their needs, and not pushing product they do not want or need. Employees are scared to lose their jobs when goals can't be hit.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Our state changed laws that impact my position, no longer making it salaried. Due to this, I lack tools I would normally have access to run my job effectively when clocked out. It isn't clear what time I should and should not be working. The PTO structure doesn't work with hourly manager pay.
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