JP Morgan Chase & Co. is a global financial services provider that offers investment banking, asset management, treasury and other services. Lire la suite
Chase is the best company I have worked for in the last 40 years of my working life. We need to work on two-way communication and sharing our vision and goals at all levels of the company. My peers though are great at helping all members with good practices so they can work towards their goals too
Quelle est la meilleure partie de votre programme de rémunération?
Education assistance helps to keep education at our fingertips.
Qu’avez-vous le plus aimé du procédé d’entretien?
They took the time to hear our answers from the hiring questionnaire.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
They are trying to take care of the personnel during this COVID-19 virus.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
We work as a team to try and help each other achieve company goals. Above the team level, there is little vision or goal communication to assist the teams with the need to understand the goal to spend less than 4 minutes on a call.
Quelles sont les meilleures choses à propos de votre équipe?
We are truly diverse and we work well together when the times get rough. We constantly are being forced to reduce our AHT as we watch our customer service scores dip. Our team tries to pass on good practices to help with achieving the companies goals.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Customer problems that end up making it through to live representatives are the ones that customers can't solve on their own. What matters now is 'Did the rep solve the customer's problem?' not 'How fast did the rep get the customer off the phone?' Customers can hear the stopwatch ticking.
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