JPMorgan Chase & Co CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
up until the last year and a half it has been pretty good. it is going downhill and fast
Review from Customer Support Dept
Alot of ups and downs stress is a notable part of my overall experience
Review from Customer Support Dept
The company is moving on up but I wish part timers would get more hours
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Our leadership team practices integrity and honesty in providing service to customers. It is also customer-obsessed.
Review from Customer Support Dept
Willingness to listen to emplyees
Review from Customer Support Dept
Some of them are genuinely concerned about the employee experience as well as the customer experience
Review from Customer Support Dept
That they have their days when they are hard on you
Review from Customer Support Dept
they were organized and showed effort
Review from Customer Support Dept
What does the leadership team need to get better at?
actually trying to help find solutions that work when an employee has an issue
Review from Customer Support Dept
What is the best part about your compensation package?
Working part time (20 hours a week) and I am able to get benefits.
Review from Customer Support Dept
Family insurance coverage, 401k, dental
Review from Customer Support Dept
in the last ten years no one in the deparment I'm in or the related departments has received a salary increase to match the increase in the average cost of living
Review from Customer Support Dept
It is above average but could still be better
Review from Customer Support Dept
You get Benefits and paid holidays
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I don't think i was paid fairly but the working environment and the team i worked with was great
Review from Customer Support Dept
What are some of the best things about your team?
There is cooperation among team members.
Review from Customer Support Dept
Honest, hardworking, loyal, fun, professional
Review from Customer Support Dept
We all get along with minimal drama or conflict
Review from Customer Support Dept
Everyone is always so helpful
Review from Customer Support Dept
everyone was great and we worked great as a team
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of JPMorgan Chase & Co yet.
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What is most positive about the culture and environment at your company?
the pep talk and the meeting encourage each individual to work at their best
Review from Customer Support Dept
Always trying to find a way to interact with someone
Review from Customer Support Dept
All inc lusive, support diversity
Review from Customer Support Dept
It is conducive to work and enhances productivity.
Review from Customer Support Dept
It's the most diverse company I've ever worked for.
Review from Customer Support Dept
What needs to change to make the company culture better?
The process in my particular area needs to be revamped because it is ineffective as it is structured at this time
Review from Customer Support Dept
the building we've been moved to has so much background noise its hard to hear customers when we're on the phone. also management is more concerned with call time than fixing our customers problems
Review from Customer Support Dept
What did you like most about the interview process?
It focuses on the applicant's skills and integrity.
Review from Customer Support Dept
I feel the process is fair.
Review from Customer Support Dept
The interviewers kept the process light and friendly
Review from Customer Support Dept
Before getting hired you had to do a video interview
Review from Customer Support Dept
the questions asked and very comfortable
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of JPMorgan Chase & Co yet.
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What makes you most happy at work?
dealing my customers and helping them out
Review from Customer Support Dept
I'm doing something I'm good at and recognized for it.
Review from Customer Support Dept
I always look forward to assisting our customers in their needs.
Review from Customer Support Dept
When everyone works together to provide an exceptional customer experience.
Review from Customer Support Dept
I love my being able to help my customers.
Review from Customer Support Dept
What's going wrong and how can it be improved?
More hours and not be so harsh
Review from Customer Support Dept
Moral is bad because we feel like leadership ignores us eavh time we attempt to voice a concern or problem with the systems or process
Review from Customer Support Dept
they need to focus more on taking good care of the customer. and actually care about the employees needs
Review from Customer Support Dept
As of right now I have nothing.
Review from Customer Support Dept
Leadership in regards to integrity and values
Review from Customer Support Dept
What do you like best about your company?
It’s a great place to work
Review from Customer Support Dept
What would you most like to see improved at your company?
More efficient communication
Review from Customer Support Dept