
hard to say these days but I would have to say travel
smart people who would like to see the company's direction and customer perception improve but are wallowing because of our lackuster low cost carrier management
get rid of the America West/ US Air management regime - replace them with a Gordon Bethune (former Continental) or Richard Anderson or Ed Bastian type
we need a CEO who can speak like a professional and otherwise lead the airline in the right direction - compareed to Delta, American has taken an enormous nose dive in customer service which for decades was not the case