Comcast – The customer service is the worst, I had to spend 6 hours on the phone resolving something I should have been able to do 5 mins online and it is still not resolved. They have zero self service functionality but they push customers to self service and to a dismal IVR and the worst CS ever.

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As a Fortune 50 leader, Comcast NBCUniversal sets the pace for innovation across the industry and creates a variety of career opportunities worldwide. Lire la suite

EMPLOYÉ PARTICIPANTS: 633

TOTAL NOTATIONS: 11203

PDG: Brian Roberts

The customer service is the worst, I had to spend 6 hours on the phone resolving something I should have been able to do 5 mins online and it is still not resolved. They have zero self service functionality but they push customers to self service and to a dismal IVR and the worst CS ever.

Other Employee Reviews for Comcast

Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?

Unionize

Quelle est la meilleure partie de votre programme de rémunération?

Free internet, major retailer discounts, and free transit pass.

De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?

Fostering a constructive and friendly environment, leading by example, mentoring all direct reports in one way or another.

Qu’est-ce qui vous rend le plus heureux au travail?

Comcast cares about me as a person.

Quelle est la meilleure partie de votre programme de rémunération?

The benefits and the stock options

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The customer service is the worst, I had to spend 6 hours on the phone resolving something I should have been able to do 5 mins online and it is still not resolved. They have zero self service functionality but they push customers to self service and to a dismal IVR and the worst CS ever.

Other Employee Reviews for Comcast

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