
Unless I can see results or action plans (not just plans) on the cry that we have been raising since before, I cannot say that I am satisfied during my stay. There has to be a way for work and compensation be fair.
we help each other in out team
people are easy to get along with
incentives and bonuses or any additional pay
We help one another to improve.
helping each other as a team
free food and friends at work
salary alignment and additional allowance for chat agents
Leaders are accommodating and approachable.
goal focused and agent centered
Higher than my previous company.
nothing to mention for now
Some leaders are helpful where you can feel that they are willing to help.
I can sometimes ask for assistance in case the concern on chat is overwhelming. Like handling 2 imminent chat at a time.
The work load of a chat agent and support is way off. While chat agents are busy assisting 2 chats at a time, most support are sleeping, talking (loudly), singing, and they are paid more than us (chat agents). Chat agents should be receiving more for the work they do.
Basic salary alignment and additional allowance for chat agents. While support aims to reach 8 tickets to solve in a day only then they can do something else after, chat agent does not have time to rest. We continue to work as long as there's a customer who reaches out. NO REST IN BETWEEN.