Starbucks Compagnie réclamée
Starbucks is an international chain of restaurants that retails handcrafted coffee, tea, and fresh food items. Lire la suite
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Not much. Baristas, shifts, and often times managers hands are tied. This is a higher up issue, as they often have never worked in a store before. Or they just don't care.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
They demand more and more but are given less and less people to do it without any kind of adequate raise. Then we get into trouble when we inevitably hit overtime. Pay us for the work we do.
Que faut-il changer pour améliorer la culture de l’entreprise?
Get rid of the 'just say yes' policy. It's creating a customer base that we don't want to help. Stop rewarding bad customer behavior. Don't just look at the crunch numbers. Listen to us and take our concerns and complaints into account when making decisions.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Understanding that night crew can NOT properly serve customers, clean the entire store, and clean up after earlier shifts with a skeleton crew and still expect to get out on time. Also, why am I only getting part-time benefits when I'm working full-time hours more often than not?
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Let closers have more people, have mid go back to start on cleaning again to help us out. Get rid of the 'just say yes' policy. Stop rewarding bad customer behavior. Listen to your partners concerns and complaints, actually take them into account! We work the stores, we know how things are running!
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