Starbucks CS Rep Employee Reviews

ive been working with them for a awhile

Review from Customer Support Dept

I love going to work at Starbucks. I look forward to every shift.

Review from Customer Support Dept

It was wonderful at first, but then the company started caring more about money and "drive thru times" than their employees. Our hours are cut, our staffing is cut, and we are expected to behave the same and produce the same product/experience as if we had more staffing.

Review from Customer Support Dept

even when i am tired and would rather stay in bed than go to work i know the pride i take in my work and the ethic starbucks has taught me pays off and has improved my charecter

Review from Customer Support Dept

Clean, friendly environment with good service and great management

Review from Customer Support Dept

I like that they are always helpful and willing to put you over the business. I often get told that our safety is the top priority.

Review from Customer Support Dept

Friendly, invested, and highly interested in seeing us succeed.

Review from Customer Support Dept

Starbucks keeps their executive team very visible to partners, and they seem like nice people.

Review from Customer Support Dept

They are good about working around our outside schedule

Review from Customer Support Dept

they are very considerate of scheduling and time off requests. I was often supported and encouraged

Review from Customer Support Dept

Caring about their employees more, pay-wise and health-wise.

Review from Customer Support Dept

Caring about their licensed store employees. We feel like "less than" actual Starbucks store employees.

Review from Customer Support Dept

Communicating as a team to work towards a common goal

Review from Customer Support Dept

Manager frequently tries to keep the peace rather than solve major issues we have like no-call no-shows or even being short on money

Review from Customer Support Dept

Handling stress and problems that arise at work

Review from Customer Support Dept

I love that I get free schooling and employer match up to 5% on 401k

Review from Customer Support Dept

Health insurance and a matched 401K

Review from Customer Support Dept

Starbucks has a lot of different perks like Headspace and Spotify, and they do offer great insurance.

Review from Customer Support Dept

It has coverage for exactly the level i need at the moment.

Review from Customer Support Dept

Manageable for me and my living situation

Review from Customer Support Dept

WE serve thousands of customers weekly. sometimes we can become machines and un realize that were in a coffee shop thats spouse to be a calm enviorment

Review from Customer Support Dept

It's hard to make any kind of living on our wages and it feels like we put in more work than we get paid for

Review from Customer Support Dept

I would like the same benefits given to the actual Starbucks employees.

Review from Customer Support Dept

We should be making more hourly. Abolish tipping and pay is a fair wage. We shouldn't rely on the generosity of strangers.

Review from Customer Support Dept

I don't think we make enough money with the amount of work we do. Need a Larger pay scale.

Review from Customer Support Dept

My team is always willing to do what they have to. Being able to have a support system through my team keeps me going

Review from Customer Support Dept

Vivacious, helpful, supportive of each other.

Review from Customer Support Dept

We all work together to stay sane, with the heavy demands of the company.

Review from Customer Support Dept

We're all encouraged to be our authentic selves and to have fun at work, so it's easy to have a good time on a shift (assuming you exclude the customers). There's not that many partners at most stores (~25-30) so you get to know people well.

Review from Customer Support Dept

We all work together really well and still have fun

Review from Customer Support Dept

Work better together as a team

Review from Customer Support Dept

My team is great, but my manager is like a separate entity

Review from Customer Support Dept

they need to understand the mission statement and how to be a team, its very much how they van get ahead

Review from Customer Support Dept

Be more patient and kind o new employees who are still learning the job and give them time to adjust

Review from Customer Support Dept

Policies and standards. My manager needs to lead by example

Review from Customer Support Dept

Being able to see the support that I am given personally really shows that the company cares about its employees.

Review from Customer Support Dept

its coffee everyone is energetic for the most part

Review from Customer Support Dept

The music, the atmosphere of safety and support, and most of all, the encouragement.

Review from Customer Support Dept

I personally make my shifts fun, but a lot of it is based on mutual stress management because of the corporate abuse.

Review from Customer Support Dept

Starbucks is a socially progressive company that is open about fair treatment and compensation for everyone regardless of race, gender, or sexuality. People are allowed to be exactly who they are at work without fear of being fired or discriminated against.

Review from Customer Support Dept

No focus on individuality or how people are doing

Review from Customer Support Dept

my director either needed to be retrained or let go as she cannot embrace the ideals of the company

Review from Customer Support Dept

So much emphasis on customer satisfaction, employees not seen as human

Review from Customer Support Dept

Get them in, get them out

Review from Customer Support Dept

pay people better, offer affordable health care

Review from Customer Support Dept

I was able to get to know the interviewer and they seemed to really care about what I was saying rather than ticking certain boxes

Review from Customer Support Dept

it was fast for the most part

Review from Customer Support Dept

That the manager was very open about what would be needed to work there, especially informative about the homeless population, the compassion needed to work downtown, and the necessary traits that he wanted to see in order for it to be an excellent fit for everyone.

Review from Customer Support Dept

I liked that I had two managers at my interview.

Review from Customer Support Dept

My manager did ask me several questions about my work experience, but they weren't too hard or crazy. When I was promoted the interview was a lot tougher and I was in front of two store managers and the district manager, which was stressful.

Review from Customer Support Dept

Being able to know my future is secure

Review from Customer Support Dept

think everyone would say money

Review from Customer Support Dept

When we anticipate each other’s needs and take care of things quickly so that the show

Review from Customer Support Dept

I'm friends with most of my coworkers and a lot of our regulars.

Review from Customer Support Dept

the moment i can catch my breathe after a busy time and feel pride in my work

Review from Customer Support Dept

We are underpaid, understaffed, and not cared about. A free subscription to some meditation app does not make up for the mental and verbal abuse we get from customers daily, the ridiculous standards we are required to adhere to, and the day to day stresses of this job.

Review from Customer Support Dept

Morale at the store is dreadful the optimists do what they can but you are only ever scolded by management while they stand around and gossip about the people standing right in front of them. What can you do?

Review from Customer Support Dept

Employee morale is lower than expected

Review from Customer Support Dept

Management isn't good - only thinks of themselves

Review from Customer Support Dept

It's hard to know you're going to be overworked and underpaid during peaks and ridiculous promos.

Review from Customer Support Dept