Enshored società ha sostenuto
Powerful outsourcing for disruptive start-ups.
Enshored solves the challenges of fast-growing, disruptive start-ups by delivering tailored outsourcing solutions.
We design, resource, and drive:
+ Customer care
+ Back office
+ Sales and Marketing
+ Content Moderation.
We provide expert guidance for start-ups – from reactive service development to planned business expansion.
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I do not have that much experience yet as I am in my second month. Looking forward to better days though.
Descrivere brevemente la vostra esperienza complessiva presso la vostra azienda
The company itself is okay. But it is the leaders within the account that is... I don't know how to describe it. Also, the HR, benefits team are slow in responding to inquiries and assistance asked.
Descrivere brevemente la vostra esperienza complessiva presso la vostra azienda
company is good, management team on our account are not. they are self-centered who do not think of the agent's welfare and the culture of promoting someone close to the stm and managers are so obvious, not giving motivation or encouraging those who are really good and deserve to be a poc or support
Descrivere brevemente la vostra esperienza complessiva presso la vostra azienda
fair, nothing especial, just like the other companies that i have worked with
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
I do not feel the "culture" yet
Che cosa deve fare il gruppo dirigente per migliorare?
employee care and leave approvals and consideration
Che cosa deve fare il gruppo dirigente per migliorare?
people engagement and providing humane consideration
Che cosa deve fare il gruppo dirigente per migliorare?
more personal interaction with the agents
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
i cannot think of any
Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?
i don't believe people will improve but management may
Che cosa sta andando male e come può essere migliorato?
additional workload every month but the pay is not increasing
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
the work load is getting heavier but no additional compensation given
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
chat agents are overworked but paid the same as the other lobs
Che cosa si deve cambiare affinché la cultura aziendale migliore?
need to improve the workplace, the admins, the maintenance (cleanliness) among others
Che cosa deve fare il gruppo dirigente per migliorare?
Avoid favoritism, be fair and transparent with anything and everything that affects the agents.
Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?
team work and should be more cautious in doing the job right especially during log in
Che cosa sta andando male e come può essere migliorato?
The leaders - TMs, STMs and OM, obviously shows favoritism to some agent (whom most are not even performers).
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
The only positive thing that I can see is that Ian Jackson constantly delivers updates though it was at a lesser frequency of townhall lately.
Che cosa sta andando male e come può essere migliorato?
i am looking forward to getting a wfh job, the daily commute is a nightmare. most bpo offers hybrid, i hope the company will consider this.
Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?
Work fairly. TMs and POCs/SMEs should know the process to be able to assist better and not just assign anyone who does not know the product that well.
Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?
stop gossiping and focus on being better at their work so that we can all be aligned and not just cleaning up the mess that someone else's did.
Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?
Most of my colleagues do not embody the account's mission to provide "7 stars" customer service. Most are just looking forward to solving the tickets faster than everyone else.
Che cosa sta andando male e come può essere migliorato?
We were given a very cold and unsupportive POC. As a newbie who just onboarded the account, this is a very unwelcoming act and made us feel uncomfortable at all times when a POC is around.
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
i hope the company would consider adding more pto or paid leave credits and have a yearly salary increment even if just a fraction. maybe half on the annual performance bonus and half will be a salary increase.
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
Yearly increase will make it better and the increase should be based on the performance. Also, adding of a dependent to our HMO should not have stringent measures. It is disheartening that this is the 2nd year that my dependent was declined to be added :(
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
My salary is lower than some of my colleagues, whom which i have better background and performance right now that we are on the job. I hope the company or management salary offers on the 3rd or 5th or sixth month and align those who are receiving a lower salary but are performers.
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