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GoodLeap has an ambitious mission: to connect a world in which everyone can live sustainably.
GoodLeap provides frictionless, point-of-sale technology for countless mission-driven professionals and millions of people who seek to live a more sustainable lifestyle. It is one of the fastest-growing fintech companies in the country. With quick and easy payment options for clean energy systems and smart home innovations, Goodleap is revolutionizing home improvement with its next-generation platform.
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I have had the pleasure of being a CSR for more than 20 years, this is the worst I've seen. Upper management is doing their best, but its not doing any good. Directives seem to change depending on the person giving it and whos receiving it. I like the work, systems are good, management isn't
Qual è la parte migliore del tuo compenso?
The eye insurance, its the most affordable benefit offered. The rest are defiantly not geared toward helping out the little guy
Che cosa deve fare il gruppo dirigente per migliorare?
Being human, life happens and there are unforeseen circumstances that come up. The Point system in place needs changed. My leaders seem to forget what its like to be a single parent, or to even have children. Since Covid no one watches a sick child.
Che cosa sta andando male e come può essere migliorato?
GoodLeap has a lot of management starting with supervisors whom have been getting away with treating those who dont "fit" in badly for a long time, turn over is above average due to some feeling superior to others rather than being humble, and using their position to assist others in reaching goals
Che cosa si deve cambiare affinché la cultura aziendale migliore?
Tickets and Cases should be assigned to cut down on some being over turned or bullied. This can be done just as the call que is. they route to the next agent in the order received. Will cut down on the superior way some of the agents conduct themselves and give others a chance to shine
Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?
We are supposed to be a team, its impossible to ask anyone sitting next to you anything. The ununiform way the cases/tickets come its hard to get a one and if you I do get one, one of my self righteous coworkers just takes it. There is no form of respect given for the person who had it first
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