GoodLeap Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
has been the most friendly environment of the jobs that I have had
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Great vision and execution of company goals.
Review from Customer Success Dept
they understand that we as new agents are always willing to learn and be a better agent day by day, and the team is always helping us with everything and giving feedback all the time
Review from Customer Success Dept
the support provided on a daily basis
Review from Customer Success Dept
They're very understanding and work with you on everything you need.
Review from Customer Success Dept
Amazing vision, drive and success rate. VERY smart and well informed on the markets we serve and growth opportunities.
Review from Customer Success Dept
What does the leadership team need to get better at?
Being human, life happens and there are unforeseen circumstances that come up. The Point system in place needs changed. My leaders seem to forget what its like to be a single parent, or to even have children. Since Covid no one watches a sick child.
Review from Customer Success Dept
give rasies. inflation is kick our butts. we can't survive with this current inflation based off of 2021's wages. And this is a GREEN company. Green house gases are causing these massive heats waves, there is not reason every dept and every possion shouldnt be remote.
Review from Customer Success Dept
understand that not giving raises is huring their employees. Especially with how high inflation is. I am living paycheck to paycheck and have tried transfering to different departments. nothing is helping. I will most likely have to leave california when my lease is up or get a different job.
Review from Customer Success Dept
Management can use ethnic diversity and a better understanding of state laws.
Review from Customer Success Dept
What is the best part about your compensation package?
The eye insurance, its the most affordable benefit offered. The rest are defiantly not geared toward helping out the little guy
Review from Customer Success Dept
food vouchers and medical services
Review from Customer Success Dept
bonuses and vales de despensa
Review from Customer Success Dept
One of the highest paying entry jobs in my area
Review from Customer Success Dept
very fair bonus qualifications every quarter
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
No raises for multiple years.
Review from Customer Success Dept
Since the company has laid off so many people, I have taken on more responsibility but haven't been compensated for the tasks that I've taken on. I am always on top of my job and tend to go above and beyond. Yet I haven't had a raise in almost 3 years. At some point, atta boys aren't going to cut it
Review from Customer Success Dept
we dont get raises. inflation rates are up 20% alone this year. i cant afford food any more
Review from Customer Success Dept
No annual raises, poor benefits.
Review from Customer Success Dept
Starting in the current role at the current compensation, more and more work has come upon the role. Over the longevity of my career at GoodLeap there has been no performance review or any word of higher compensation for any extra work or efficiency given to us. Does not promote motivation in role.
Review from Customer Success Dept
What are some of the best things about your team?
Great, smart team oriented people.
Review from Customer Success Dept
our team is always helping all the time
Review from Customer Success Dept
We all help each other with everyday tasks.
Review from Customer Success Dept
They're all very helpful and available on a moment's notice.
Review from Customer Success Dept
WE have opportunities to innovate every day and work with a wide range of Partner types
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
We are supposed to be a team, its impossible to ask anyone sitting next to you anything. The ununiform way the cases/tickets come its hard to get a one and if you I do get one, one of my self righteous coworkers just takes it. There is no form of respect given for the person who had it first
Review from Customer Success Dept
some of them refuse to learn the position
Review from Customer Success Dept
We have a competitiveness within our group that at times can bring about contention when not bridled the right way. All in all I'd say we are no worse than any other place but we have opportunity to improve this.
Review from Customer Success Dept
honeslty only three out like 130 get on my nervous. one is because of she interacts with all the guys here. The other is because she cries in chat for the answers, and the last one has major anger issues. other than those three, everyone else is awesome
Review from Customer Success Dept
Excludes management--they are not a personable as coworkers.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
The company is working toward renewal energy one solar installation at a time.
Review from Customer Success Dept
people is always friendly with respect and always looking for to have the best environment at work
Review from Customer Success Dept
team work and support of each other
Review from Customer Success Dept
Everyone is very friendly, tells jokes, and is genuinely there to help others.
Review from Customer Success Dept
individual empowerment and lack of micro managing
Review from Customer Success Dept
What needs to change to make the company culture better?
Tickets and Cases should be assigned to cut down on some being over turned or bullied. This can be done just as the call que is. they route to the next agent in the order received. Will cut down on the superior way some of the agents conduct themselves and give others a chance to shine
Review from Customer Success Dept
I shouldn't have to be afraid of downtime. Due to the lack of mortgage loans being taken out, my job can be slow some days yet I'm terrified of being on my phone for any amount of time.
Review from Customer Success Dept
give raises. we dont have the motation
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Smart people, forward looking management and great tech.
Review from Customer Success Dept
Talking to some of my coworkers.
Review from Customer Success Dept
the company makes me feel that I am in the best environment so I do not feel that I am just here to work for someone
Review from Customer Success Dept
making sure we help our clients and make extra cash on bonuses
Review from Customer Success Dept
Being able to adjust my workload as long as I meet my quota. Also, working from home.
Review from Customer Success Dept
What's going wrong and how can it be improved?
GoodLeap has a lot of management starting with supervisors whom have been getting away with treating those who dont "fit" in badly for a long time, turn over is above average due to some feeling superior to others rather than being humble, and using their position to assist others in reaching goals
Review from Customer Success Dept
no raises, and poor management
Review from Customer Success Dept
the 9 hour work day is insane
Review from Customer Success Dept
the whole we're not getting paid enough. CFA is both customer service and underwriters. CCA is the true customer service dept and they start at $22 an hour. Underwriters make about 60k plus in the roseville area. We should be paid as underwriters that have customer service skills. so Well over 65k
Review from Customer Success Dept
The constant reminders regarding numbers and the daily QAs.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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