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There is very disorganized (or sometimes non-existent) communication between departments. No one has any idea what the other one is doing. They also seem to not take customers' concerns seriously. Managers have only surface-level care for employees. Only staying because the benefits are great.
O que está ruim e como pode melhorar?
Mostly the hostile work environment discussed previously. My team does not believe our concerns are given the proper time to be addressed.
O que precisa melhor na cultura da empresa?
More open communication channels with more opportunities to learn and grow. People at the bottom need to be valued the same as people at the top.
No que a equipe de líderes deveria melhor?
Putting quality of service and sanity of employees above production. Also addressing concerns (internal and external) in an organized and timely manner while also following up with the person that reported.
No que os seus colegas poderiam melhorar e o que faria vocês trabalharem mais unidos?
There seems to be hostility from other teams when a simple question is asked. It is not conducive for a learning environment, so I have become tactical in the questions I do ask
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
Pay needs to be structured to accommodate a change in workload or in job responsibilities. Specialized incentives need to be given to the top performers. Not everyone wants a paid trip if that means they have to spend time with other team members.
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