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PetSmart Empresa reivindicada
There’s one thing that unites everyone who works at PetSmart: We all love pets. Cats, dogs, goldfish, parakeets, hamsters—you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging! consulte Mais informação
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Our systems do not allow for 1st contact resolution. There is some type of system issue at the very least, once a week. We cannot reset a customer's PW or fix Treat account issues when they have them, we have to send a request up to service desk; which of course only Eteam can do. There are always i
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
Customer care gets no associate benefits or discounts -
Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?
If something is damaged or missing and we do a FSC request and you guessed it, we have to wait on that request and a response. LP inquires, reship request, credit request, return label request... Are you noticing a pattern? PetSmart systems are simply not designed for 1st contact resolution. We do
O que está ruim e como pode melhorar?
We do not even have information or access to get information on OUR OWN BRANDS. Which is quite frankly - absurd. Give Agents more ability in the systems and it will be easier to reach a first contact resolution for the customer. Improving the website and systems will also lower inbound contacts.
No que os seus colegas poderiam melhorar e o que faria vocês trabalharem mais unidos?
There are always issues with promotional & Treat offers, we can trouble shoot to a point, same with the payment system ( I won't even get into this, that's a saga in and of itself ). We can't cancel orders 80%+ of the time we have to call out or send a request.
O que você mais gosta nos lideres?
There are always issues with promotional & Treat offers, we can trouble shoot to a point, same with the payment system ( I won't even get into this, that's a saga in and of itself ). We can't cancel orders 80%+ of the time we have to call out or send a request. If something is damaged or missing and
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