
Breaks and lunch are the benefit.
We endure quite a bit of abuse from callers daily then to have managers be passive aggressive with their mental torment makes this the hardest job I have ever done in Customer Service.
I feel horrible being at work, very afraid of failing even though I am not equipped with the updated information. I can never take courses that will help me learn things I need.
They need to provide employees the tools to do their job. I failed a QA evaluation based on things I was told in training but instead of it being a teachable moment, it is now used to measure my performance. That's so unfair to agents. This company beats us down and does not give us opportunities.