First Merchants Bank Opens in Fitzgerald Neighborhood!
First Merchants Заявленная компания
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. читать еще
very poor experience since the bank I worked for was purchased. FMB makes no attempt to change their workflow to accomodate the new lending style of the purchased bank. FMB infrastructure cannot support the expanded portfolio that was purchased. Executive mgmt appears to be oblivious to the issues
Что самое позитивное вы можете сказать о культуре и обстановке на вашей работе?
I have no positive opinion to share
Чем вы больше всего довольны в вашем пакете компенсаций?
I do not like anything about the benefit package
В чем руководство должно стать лучше?
recognizing the middle management does not provide customer service. they concentrate on following the workflow that is in place without any attention paid to providing customers with a pleasant experience. Without happy customers this bank will not survive
Что идёт не так, и как это можно улучшить?
The recent integration of banks was a disaster. FMB has made no attempt to understand the region they purchased and has not made any adjustments to the established workflow to integrate the banks successfully. Customers are leaving daily due to the poor results of the integration.
Что можно улучшить в ваших сотрудниках, и что может помочь вам работать более сплоченно?
middle management needs to be promoted based on their job knowledge and skill level. They need to think outside of the box and learn how their teams work interacts with the next teams work. The constant refrain is "oh my team does not take care of that." No attempt is made to forward to the next
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