
Increasing frustrating in getting things accomplished, while increasingly demanding on how I'm asked to perform.
Regular communication from varied individuals on the sr. mgmt. team.
Be more responsive. The standard response currently is fill out a case ticket.
Show up to work, be in the office, answer your phone, make fewer errors.
Rate of increase over the past several years has been below the rate of inflation.
More engagement within a working team, improve team building activities offsite (during normal working hours).
too much turnover, customer facing staff is not knowledgeable on products and services, not enough back-office support.
COME TO WORK! Hard to collaborate when half of the staff is working from home. Shut off your email and pick up the phone.
Annual pay adjustments way below the inflation rate, Commercial incentive plan is complicated and minimal in payout, 401K match and health insurance cost to employee is below average for company size.
Better hiring on front line, customer facing staff. The quality of that group has declined. They don't care. Support staff needs to spend most of their time at work not at home.