How are the career growth opportunities on the Customer Support team at Genesys?

Again, it is a good group as far as giving internal opportunities. But be careful. A friend of mine applied for a higher level job and while she got the position, she was hinted by the hiring manager and the recruiter about a possible salary level which acceptable to her but still far below the paygrade for the position, only for HR to step in and cut the offer even more based on her current salary. Even worse is that my friend was in a sales position and had to lose all of her commission pay, so basing a raise off of her base salary was not fair at all. The recruiter involved was also tossed under the bus and fired.

The answer can depend on the product to which you are assigned (3 different groups). In general I would say poor. This is the key reason I chose to leave the company.