Genesys Заявленная компания
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. читать еще
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How does Genesys measure success and growth in the Customer Support department?
2 Answers from Employees at Genesys
- 0Helpful
NPS is also regularly measured, analyzed and discussed. There are also transactional surveys. Since it's a contact center company, they take it very seriously and make a lot of effort to improve. There is often discussion between engineering and customer service, but it could be better.
- 0Helpful
On your ability to solve customer issues.
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