Liveops Заявленная компания
Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. читать еще
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Talks a big work/life balance game but doesn't back it up. The company has grown enormously in the past couple of years and hasn't put effort into scaling operations so everyone is either overworked or still working like it's five years ago instead of stepping up.
Что вам понравилось больше всего в процессе собеседования?
I spoke to all three leaders on my team.
Что бы вы больше всего хотели изменить в вашей компании?
True diversity in executive leadership (middle management and entry level are doing well in this area).
Что вам больше всего нравится в команде руководства?
The leadership is approachable and instituted more regular updates during Covid, which helped with some of the uncertainty.
Что самое позитивное вы можете сказать о культуре и обстановке на вашей работе?
Liveops allows us to effect change in our departments. Ideas are not dismissed because that's "not how we do things."
Каковы самые лучшие качества в вашей команде?
My direct team is amazing. Hard-working, smart, dedicated to the success of our agents. Many of the teams I work with are not great.
Что идёт не так, и как это можно улучшить?
Balance valuing employees with pleasing clients. Manage clients better so that we have some stability and can operate more on our terms instead of constantly jumping into frenzied motion when they throw something at us.
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