Liveops Заявленная компания
Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. читать еще
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The ARA on the program TS seek to fail you because they have call goals to check, so they fail with vague reasons and provide no proof.
Каковы самые лучшие качества в вашей команде?
Mostly good ARA. But, always a bad apple.
Что идёт не так, и как это можно улучшить?
updates are slow to customer's policy info. Calling leads when policies are actively in force due to poor update. Need more specific dispositions to avoid unnecessary calling people over and over.
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