
Loup is getting better as far as work life balance. On the other side it feels very "political". By that I mean you see people get special perks and opportunities if Sr. Leadership likes you but not based on your performance.
I got in when there was a pension. The raises/bonuses are a little low but the pension makes it hard to leave.
There needs to be more accountability. Low performers are given easier jobs and higher performers are leaned on to do more.
The atmosphere allows us to joke and have fun while at work. Other departments are quiet but ours seems to allow for a little more fun while working.
At least half actually care about the product we provide and try their hardest every day. At other jobs I have worked the quality of employee doesn't even compare.
Once a month we have the "Ops Monthly Huddle" this is a really nice way to thank people and share positive vibes which a lot of times can be overlooked with as fast paced as our business is.
Listening to suggestions. It feels like everything is preplanned at the top and as your work your way down, you have to figure out how to make it work. Very "my way" feel and the people that are often doing the work are ignored.
Due to the market right now... service is rough and customers are calling/emailing more... there is less carrier capacity giving us WAY more work trying to cover loads. This is giving us way more work but at the same time it is keeping the volumes low which is why everyone has to stay late.
We are very understaffed and are having to stay late EVERY DAY to get caught up and get yelled at by customers for not being on top of their loads. The response from management is that we work longer because volumes dont justify more staffing. AKA they care about numbers and not employees stress
Our leadership team doesnt really care about the work/life balance. Work from home is minor but as an example they expect us in the office more than UP. A more major concern is at this point it is expected to put in extra hours everyday and literally not possible to leave at the end of the shift.