Associate Responsibility: We will provide an environment that fosters professional development and encourages personal growth for our associates. We will maintain competitive compensation and benefits packages relative to the industry and community. We will conduct business with respect for each individual and their role within the organization. Customer Responsibility: Grand Circle Corporation, through direct marketing, is committed to providing experienced American travelers with the most exciting travel, adventure, and discovery programs in the world at unequaled value. We strive for 100% customer satisfaction. Financial Responsibility: We will operate Grand Circle Corporation in a sound financial manner, to create growth, and increase its value. Social Responsibility: Global citizenship is central to the success of Grand Circle Corporation. We will commit time, people and finding through the Grand Circle Foundation to local, national, and global communities in which we live and explore, thus creating a better world for our travelers to discover. Associate Responsibility is #1. We will only have satisfied travelers through satisfied associates. Several times a year, we will give you a Report Card and ask you to grade us on how we are doing in meeting our mission. The issues raised through the Report Card provide areas of focus for the company to improve upon. read more
8 years as Top Performing Senior TEL at the company running some of their most demanding itineraries. The company is one of the most demanding, intense, manipulative, and hellish nightmares a Tour Manager could ever live through. More details in next answers.
What makes you most happy at work?
When Grand Circle Corporation will be exposed before the whole world as a disgusting manipulating, inhuman company run by sadistic idiots like Antonio Cappella.
What are some of the best things about your team?
Because other TELs are trapped in the insane rating system based on counting only "Excellent" ratings, and making Tour Leaders responsible for "Overall Excellence" of the itinerary (which they cannot control), there is great solidarity because all TELs are in the same hell. Lots of sharing and help.
Why do you feel undervalued and what would make you feel better about your compensation?
"Levels" system (NEW, Level 1, Senior) used to manipulate people into working more than they should to reach min. trip quotas, pay for the lower levels is way below market price, and once you reach Senior they try to eliminate you so that they can save. Lots of free work and travel days not paid.
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