Comcast – The customer service is the worst, I had to spend 6 hours on the phone resolving something I should have been able to do 5 mins online and it is still not resolved. They have zero self service functionality but they push customers to self service and to a dismal IVR and the worst CS ever.

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As a Fortune 50 leader, Comcast NBCUniversal sets the pace for innovation across the industry and creates a variety of career opportunities worldwide. read more

EMPLOYEE PARTICIPANTS: 633

TOTAL RATINGS: 11203

CEO: Brian Roberts

The customer service is the worst, I had to spend 6 hours on the phone resolving something I should have been able to do 5 mins online and it is still not resolved. They have zero self service functionality but they push customers to self service and to a dismal IVR and the worst CS ever.

Other Employee Reviews for Comcast

What do your coworkers need to improve and how could you work together better?

Unionize

What is the best part about your compensation package?

Free internet, major retailer discounts, and free transit pass.

What does the leadership team need to get better at?

Fostering a constructive and friendly environment, leading by example, mentoring all direct reports in one way or another.

What makes you most happy at work?

Comcast cares about me as a person.

What is the best part about your compensation package?

The benefits and the stock options

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The customer service is the worst, I had to spend 6 hours on the phone resolving something I should have been able to do 5 mins online and it is still not resolved. They have zero self service functionality but they push customers to self service and to a dismal IVR and the worst CS ever.

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