Enshored Claimed Company
Powerful outsourcing for disruptive start-ups.
Enshored solves the challenges of fast-growing, disruptive start-ups by delivering tailored outsourcing solutions.
We design, resource, and drive:
+ Customer care
+ Back office
+ Sales and Marketing
+ Content Moderation.
We provide expert guidance for start-ups – from reactive service development to planned business expansion.
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In the first few months, I was honestly very happy with the company, especially with the engagement activities at work and team funds but all of that is gone now and it's all just work. Although change is expected in any work environment, the recent changes came one after another very abruptly.
Briefly describe your overall experience at your company
Overall, I'm glad to have been a part of Enshored. The company is very generous.
What do you like best about the leadership team?
None that I can think of at the moment.
What is most positive about the culture and environment at your company?
We greatly appreciate the daily meals and the medical insurance is superb.
What do you like best about the leadership team?
A few of them are experienced managers and are effective in their jobs.
What are some of the best things about your team?
My team is composed of fun-loving people who are always ready to assist whenever they can.
What are some of the best things about your team?
Most of us are experienced Travel Agents which make it easier to seek help and work with each other.
What's going wrong and how can it be improved?
Crossskilling needs to be more structured. A skill allowance would be great. Yearly appraisal. A retirement plan might be too much to ask.
Why do you feel undervalued and what would make you feel better about your compensation?
I'm a crossskilled agent (email, chat, Phone and Manual refunds) while others are only expected to do one of those skills. There's a huge difference in terms of workload and skills required on a day by day basis yet there is no difference in pay. A skill allowance would be much appreciated.
What is most positive about the culture and environment at your company?
I personally think that the company itself is very generous and has always been open to feedback. I love how there's free food and the previous medical insurance. I have also met a few of the best people in this field and have learned so much from them. I have also acquired new skills.
Why do you feel undervalued and what would make you feel better about your compensation?
I would appreciate it if there was a skill allowance because, at the moment, GDS chat agents who cover and support everything are paid the same, if not less than, a support agent who is only assigned to work on train tickets. A yearly appraisal would also encourage employees to stay and look forward
What's going wrong and how can it be improved?
The schedules change abruptly and we were never able to do an actual sched bid so regardless if we do well with our scores or not, we don't get to choose our schedule. The number of leave allocations a day can be better. There is also no concrete basis on how a vacation leave gets approved.
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