Enshored – At first, I was happy because of the WFH setup, but next month they say it will go full RTO. I love my work, but if full RTO happens, I think I will resign because the salary is low, and my house is far from the office. And the RTA prioritizes officers for VL. What about the agents who need VL? | Comparably

Enshored – At first, I was happy because of the WFH setup, but next month they say it will go full RTO. I love my work, but if full RTO happens, I think I will resign because the salary is low, and my house is far from the office. And the RTA prioritizes officers for VL. What about the agents who need VL?

Enshored Claimed Company
Powerful outsourcing for disruptive start-ups. Enshored solves the challenges of fast-growing, disruptive start-ups by delivering tailored outsourcing solutions. We design, resource, and drive: + Customer care + Back office + Sales and Marketing + Content Moderation. We provide expert guidance for start-ups – from reactive service development to planned business expansion. read more
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At first, I was happy because of the WFH setup, but next month they say it will go full RTO. I love my work, but if full RTO happens, I think I will resign because the salary is low, and my house is far from the office. And the RTA prioritizes officers for VL. What about the agents who need VL?

What are some of the best things about your team?

Some of my co-workers is friendly.

What is most positive about the culture and environment at your company?

The wfh set up is only the positive about my company

Why do you feel undervalued and what would make you feel better about your compensation?

The salary and allowances are low, yet the demand for high KPIs and full RTO persists. The salary is very low.

What's going wrong and how can it be improved?

I am good at and love my work, but I don't like the full RTO setup because the office is far from my house, and the schedule is very dangerous, especially as a woman. I can do my work much better if I am at home.

What does the leadership team need to get better at?

They should be more approachable and understanding of the personal problems of the agents. All they care about is achieving high KPIs; they don't consider that the agents might be struggling too. They don't give us the right to take VL just because there are insufficient slots.

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