Comparably Awards
Ministry Brands Claimed Company
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. read more
The people that I've had a chance to interact with are nice. They have a long way to go in fostering growth and collaboration, as it seems like those at the bottom don't have a voice. Inconsistency and it's a sink or swim environment.
Briefly describe your overall experience at your company
It's like being on an island. The team that worked together in the office has a good relationship, but those that have come on post covid seem to be isolated and having worked remote for over 12 years, this co is clearly still struggling to engage and support remote workers
What is most positive about the culture and environment at your company?
It's not a top down micro-management environment
What is the best part about your compensation package?
PTO and resources like LastPass
What are some of the best things about your team?
Their helpful and available when you ask for help.
What is most positive about the culture and environment at your company?
They seem to care about the employees quality of life and are gracious with both PTO and PSSL.
What does the leadership team need to get better at?
Better product training. Cross training or at least and understanding of turnaround time when sending clients to other departments. Someone in Billing that actually answers/returns calls. Training on competitors and sales approaches
What's going wrong and how can it be improved?
I like to be educated on the product I work with, but there isn't any consistent training. Prospecting and outreach is cumbersome with so many systems that don't talk to each other and have years of duplicitous or varied data.
What does the leadership team need to get better at?
Disparate systems = confusion internally & result in inconsistency & inefficiency. Execs tolerate billing dept not responding to clients for 30+ days. No ongoing training to ensure emps excel in their role. Hypercompetitive market yet large, potential clients viewed a too demanding to work with.
Other Employee Reviews for Ministry Brands
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