Comparably Awards
Ministry Brands Claimed Company
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. read more
MB now is a different company culture then it was when I initially started here. It was much more satisfying to work at MB when the focus was partnering with clients to do meaningful work vs only being a software company for profit.
Briefly describe your overall experience at your company
Change has been hard, and the disconnect between Executive Leadership and client facing teams has shifted company culture from partnering with churches and valuing client feedback to finding any opportunity to increase revenue while cutting staff and product excellence.
What's going wrong and how can it be improved?
Major communication and process gaps resulting in rushed work and half baked results/releases.
What does the leadership team need to get better at?
Improve internal processes, provide clear professional growth path, compensate employees to match industry average salaries
What are some of the best things about your team?
Everyone on my team works very, very hard. I'm grateful to work with dedicated employees who consistently go above and beyond their job description.
What's going wrong and how can it be improved?
The reorg moved many employees to positions they are disappointed with, and readjusting internal processes has been painful. With the financial strain on the company, our focus has shifted from client satisfaction to profit increase, and cost reduction at the expense of our client experience.
Why do you feel undervalued and what would make you feel better about your compensation?
The company is currently significantly understaffed so existing employees are doing the job of 2-3 employees in many cases. With a second hiring freeze in 6 mo, it doesn't appear that we'll see relief anytime soon. I have met with my managers, and HR to request adequate compensation with no f/u.
Other Employee Reviews for Ministry Brands
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