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Victra Claimed Company
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon! read more
I feel misled about commission potential and working hours expectations. I understand that I am salary but having to be available 8a-8p Mon-Sat and still getting calls on Sun is ridiculous. Taking those hours into consideration, my base pay equates to $16 per hr. Insane for someone who has 8 stores
What makes you most happy at work?
Working with stores that are positive and chase goals.
What does the leadership team need to get better at?
Pay us more instead of running crazy contests. We want stability, not excitement
What needs to change to make the company culture better?
Better balance workload, accountability and responsibility and ownership of goals and performance between DM/BM and the SM/GM
Why do you feel undervalued and what would make you feel better about your compensation?
every restructure has caused our commission to decrease even when producing the same results as previous months. PAY US MORE
What do your coworkers need to improve and how could you work together better?
SM/GM need to be held accountable for getting rid of C players and making sure their teams follow the sales process. Reps get away with too much because their manager lets them
Other Employee Reviews for Victra
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