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Victra Claimed Company
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon! read more
We need to slow down hiring. And focus on higher quality reps. Many new GMs are having problems with reps who are hired by DMs just trying to keep headcount up. And I dont think my voice is heard when it comes to bringing up issues that are arising. Trainers know our dilema, DMs overlook them.
What do you like best about the leadership team?
Open door policy, plenty of resources to grow as a manager and individual.
What makes you most happy at work?
I enjoy running my store and creating the results my management is looking for.
Why do you feel undervalued and what would make you feel better about your compensation?
Our trainers let us know how the bonus structure used to be. Hearing what blue store managers used to make vs now is a less than ideal revelation.
What are some of the best things about your team?
Good team, I would like more accountablility for hiring better people. I feel like we are just keeping some people due to staffing issues and that can impact business in a negative way more than having extra help benefits us overall.
What is most positive about the culture and environment at your company?
I feel like there is a disconnect between DM and GM. The understanding of day to day expectations and interactions can be watered down. The training team has made it clear that bad reps can cause problems at stores but it seems like there are DMs just keeping bodies at stores.
Other Employee Reviews for Victra
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