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Victra Claimed Company
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon! read more
Company does not see value in experience in field or appreciate employee tenure even though they claim to yet refuse to pay them more hourly to retain them. By paying them more it would allow them to feel like they are growing alongside the company they
What needs to change to make the company culture better?
Executives hear that they need to change "pay structure" and they see it as an opportunity to change it for an ulterior motive that in the end makes the pay worse/lower pay outs. They deny that its less but never present any data proving that its not less
What does the leadership team need to get better at?
My direct leader is fantastic, does everything within his power to keep his team happy. Executives have become beyond greedy with how they pay commission/store leader bonuses. All they talk about is growth/opps but at the store level we never see or feel the growth. Just lower contro totals
What's going wrong and how can it be improved?
Victra used to be a people first company, I really felt cared about here. There are way to many departments/special roles that seem to be a waste since we used to handle what they do in store without them. If we didn't have these dept/special roles, they would be able to pay store level more.
Other Employee Reviews for Victra
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