5
NPS
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Chuy's Holdings
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About Chuy's Holdings' Brand
Chuy’s Holdings owns and operates restaurants that provide Mexican and Tex Mex inspired food. Among its major competitors, Chuy's Holdings is ranked in 3rd place for NPS while Texas Roadhouse is 1st, and Darden Restaurants is 2nd.Their current market cap is $823.03M
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Chuy's Holdings Ranking
- #3 / 4 of its competitors
Chuy's Holdings NPS
Chuy's Holdings's Net Promoter Score (NPS) is a 5 with 35% Promoters, 35% Passives, and 30% Detractors. Net Promoter Score tracks whether Chuy's Holdings's customers would recommend using the product based on a scale of -100 to 100.
Chuy's Holdings Overall NPS
| 35% | Promoters |
|---|---|
| 35% | Passives |
| 30% | Detractors |
Chuy's Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Sep 2022 10 | Sep 2022 | 10 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 8 | Feb 2023 | 8 |
Aug 2023 7 | Aug 2023 | 7 |
Feb 2024 -1 | Feb 2024 | -1 |
Mar 2024 7 | Mar 2024 | 7 |
Apr 2024 0 | Apr 2024 | 0 |
Nov 2024 6 | Nov 2024 | 6 |
Feb 2025 5 | Feb 2025 | 5 |
Dec 2025 9 | Dec 2025 | 9 |
Jan 2026 5 | Jan 2026 | 5 |
How Other Brands Compare
Chuy's Holdings is ranked third for NPS among its competitors. Texas Roadhouse and Darden Restaurants come in first and second, with Papa John's International coming in at #4. Among those competitors, it is the lowest valued company behind Darden Restaurants.
Chuy's Holdings |  Darden Restaurants |  Texas Roadhouse |  Papa John's International | |
| Global Ranking | #- | #342 | #439 | #- |
| NPS | 5 | 20 | 26 | -21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $823.03M | $18.85B | $6.93B | $3.42B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chuy's Holdings NPS by Gender
Chuy's Holdings's NPS was rated 49 by Male customers on Comparably.
Male
49
Chuy's Holdings's NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
N/A
Chuy's Holdings's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Chuy's Holdings NPS by Usage
Chuy's Holdings's NPS was rated 50 points by customers who have used Chuy's Holdings's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 50 | 2 to 5 Years | 50 |
Chuy's Holdings NPS vs. Competitors
Compared to its competitors, Chuy's Holdings's NPS is rated right above Luby's, and is preceded by Darden Restaurants.
| COMPANY | NPS Score | |
|---|---|---|
| Texas Roadhouse | 26 |
| Darden Restaurants | 20 |
| Chuy's Holdings | 5 |
 | Luby's | -1 |
| Papa John's International | -21 |
 | Chili's | -50 |
 | Ruby Tuesday | -63 |
Chuy's Holdings Customer Reviews
Out of the 2 Chuy's Holdings customer reviews 1 was positive and 1 was constructive. Chuy's Holdings customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Chuy's Holdings Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Chuy's Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Chuy's Holdings Customer Loyalty Score by Gender
Chuy's Holdings's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Chuy's Holdings Customer Loyalty Score by Usage
Chuy's Holdings's Customer Loyalty score was rated 100% by customers who have used Chuy's Holdings's products/services for 2 to 5 Years.
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Chuy's Holdings Customer Loyalty Score by Industry
Chuy's Holdings's Customer Loyalty score was rated 100% by Tech industry customers.
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Chuy's Holdings Customer Loyalty vs. Competitors
Compared to its competitors, Chuy's Holdings's Customer Loyalty score is rated right above Chili's, and is preceded by Texas Roadhouse.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Texas Roadhouse | 84% |
| Chuy's Holdings | 76% |
| Chili's | 73% |
| Luby's | 70% |
| Papa John's International | 68% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
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Chuy's Holdings Product Quality
4/5
Chuy's Holdings has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Chuy's Holdings Product Information
Chuy's Holdings’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Chuy's Holdings's product the highest.
- Website
- http://www.chuys.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Restaurants
Travel
Quick Insights into Chuy's Holdings Product Quality
Chuy's Holdings's Product Quality score was rated highest by Male customers.
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Ranked Chuy's Holdings Product Quality the Highest
Chuy's Holdings Product Quality Score by Gender
Chuy's Holdings's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Chuy's Holdings Product Quality Score by Usage
Chuy's Holdings's Product Quality score was rated 4.2 stars by customers who have used Chuy's Holdings's products/services for 2 to 5 Years.
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Chuy's Holdings Product Quality Score by Industry
Chuy's Holdings's Product Quality score was rated 4.2 stars by Tech industry customers.
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Chuy's Holdings Product Quality vs. Competitors
Compared to its competitors, Chuy's Holdings's Product Quality score is rated right above Darden Restaurants.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chuy's Holdings | 4/5 |
| Darden Restaurants | 3.8/5 |
| Texas Roadhouse | 3.8/5 |
| Luby's | 3/5 |
| Papa John's International | 2.9/5 |
| Chili's | 2.1/5 |
| Ruby Tuesday | 1.8/5 |
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Chuy's Holdings Pricing
Chuy's Holdings ROI & Value For Money
3.9/5
Chuy's Holdings has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Chuy's Holdings Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Chuy's Holdings ROI
Chuy's Holdings's ROI score was rated highest by Male customers.
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Ranked Chuy's Holdings ROI the Highest
Chuy's Holdings ROI Score by Gender
Chuy's Holdings's ROI score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Chuy's Holdings ROI Score by Usage
Chuy's Holdings's ROI score was rated 4.2 stars by customers who have used Chuy's Holdings's products/services for 2 to 5 Years.
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Chuy's Holdings ROI Score by Industry
Chuy's Holdings's ROI score was rated 4 stars by Tech industry customers.
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Chuy's Holdings Pricing vs. Competitors
Compared to its competitors, Chuy's Holdings's ROI score is rated right above Texas Roadhouse.
| COMPANY | Pricing Score | |
|---|---|---|
| Chuy's Holdings | 3.9/5 |
| Texas Roadhouse | 3.7/5 |
| Darden Restaurants | 3.7/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Chili's | 2.2/5 |
| Ruby Tuesday | 1.9/5 |
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Chuy's Holdings Customer Satisfaction (CSAT)
Chuy's Holdings Customer Satisfaction (CSAT) Score
84 / 100
Chuy's Holdings has an overall Customer Satisfaction score of 84 rated by its users and customers.
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Very Satisfied
42%
Satisfied
42%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Chuy's Holdings Customer Satisfaction
Chuy's Holdings's Customer Satisfaction score was rated highest by Male customers.
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Ranked Chuy's Holdings Customer Satisfaction the Highest
Chuy's Holdings Customer Satisfaction Score by Gender
Chuy's Holdings's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Chuy's Holdings Customer Satisfaction vs. Competitors
Compared to its competitors, Chuy's Holdings's Customer Satisfaction score is rated right above Darden Restaurants.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Chuy's Holdings | 84% |
| Darden Restaurants | 71% |
| Texas Roadhouse | 70% |
| Papa John's International | 54% |
| Luby's | 45% |
| Chili's | 29% |
| Ruby Tuesday | 21% |
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Chuy's Holdings Customer Service
3.8/5
Chuy's Holdings has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Chuy's Holdings's Customer Service
Address
Austin, TX
Website
http://www.chuys.com/
Quick Insights into Chuy's Holdings Customer Service
Chuy's Holdings's Customer Service score was rated highest by Male customers.
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Ranked Chuy's Holdings Customer Service the Highest
Chuy's Holdings Customer Service Score by Gender
Chuy's Holdings's Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Chuy's Holdings Customer Service Score by Usage
Chuy's Holdings's Customer Service score was rated 4.2 stars by customers who have used Chuy's Holdings's products/services for 2 to 5 Years.
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Chuy's Holdings Customer Service Score by Industry
Chuy's Holdings's Customer Service score was rated 4.2 stars by Tech industry customers.
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Chuy's Holdings Customer Service vs. Competitors
Compared to its competitors, Chuy's Holdings's Customer Service score is rated right above Texas Roadhouse.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chuy's Holdings | 3.8/5 |
| Texas Roadhouse | 3.8/5 |
| Darden Restaurants | 3.7/5 |
| Luby's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Chili's | 2.1/5 |
| Ruby Tuesday | 1.8/5 |
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Chuy's Holdings as an Employer
2.4/5
Chuy's Holdings has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Chuy's Holdings scored a 5 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Chuy's Holdings would recommend the brand to a friend. ENPS measures how likely Chuy's Holdings employees would recommend working at Chuy's Holdings to a friend.
Net Promoter Score
5
NPS Score
| 35% | Promoters |
|---|---|
| 35% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 27% | Promoters |
|---|---|
| 14% | Passive |
| 59% | Detractors |
